Senior End User Computing Support Engineer

We are seeking a highly experienced Senior End User Computing Support Engineer to join our team on a contract basis, with the potential to convert to a full-time position based on performance and fit. This role is ideal for someone who thrives in a dynamic environment, enjoys solving complex IT challenges, and is passionate about delivering exceptional support to end users.

Skills

3-5 years of experience in managing enterprise desktops on a large scale (1000+ clients).

Knowledge of Microsoft Endpoint Manager (Intune / ConnectWise RMM).

Experience managing desktop configuration policies via Intune.

Create and maintain Intune Policies and deployment scripts.

Administering Windows operating systems.

Knowledge of end-user break fixes for designated equipment (All EUC equipment).

Knowledge of Azure AD, and Active Directory; including GPO and DNS.

Knowledge of imaging laptops.

Knowledge of basic networking and proxy technologies.

Knowledge of Active Directory to build user network profiles, reset passwords, unlock accounts, etc.

Knowledge of Change, Problem, Incident, and Configuration Management.

Knowledge of Asset Management toolsets to keep track of the inventory.

Responsibilities

Provide onsite physical hands & feet technical support.

Resolve incidents and problems associated with EUC devices.

Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.

Set up new hire devices, and desk - desktops/laptops and install any needed applications per the user onboarding request.

Install, upgrade, and repair end user equipment (desktops, laptops, monitors, and associated peripherals)

Deploying, Installing, and configuring software via Intune on client devices.

Provide software break/fix services and replacement of non-warranty assets for end users. Configure and support end users on mobile computing platforms. Provide onsite hardware support for general troubleshooting and problems for end-user computing technologies.

Provide basic/SOP-based support for problems pertaining to end-user device applications like MS Office, MS Teams, SharePoint, Adobe and end-user applications.

Provide walk-up/tech support at the company-specified locations for quick assistance and resolution.

Coordinate with other technical/non-technical teams (onsite or remote) as needed to resolve the end user issues/requests.

Support Authorized Users in connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.

Create, change, and remove printer configurations and queues based on requests.

Coordinating with vendors for in-warranty equipment failures.

Conferencing/Collaboration/Telephony devices like digital displays, VoIP/Desk Phones, webcams, and other audio/video devices.

Qualification

Bachelor's degree or equivalent combination of education and experience.

Industry-specific certification in relevant computer languages or software may be required

3-5 years of proven experience in a heavy customer focus position involving and technical knowledge.

Comfortable working in and assisting others through company help desk systems in addition to other remote access desktop programs

Extensive experience working with different operating systems including Windows and Mac OS

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Ability to prioritize and manage multiple tasks efficiently

Professional written and interpersonal skills are essential when communicating with customers and clients

Experience installing and configuring computer systems and applications for a large company