Senior Embedded Software QA Engineer

About Density:

Density's mission is to measure and improve our footprint on the world.

We help companies understand how their workplaces are used. We do that by observing behavior in the office through our highly accurate and always anonymous sensors. In other words: where are people actually spending their time? We translate that data into actionable, opinionated insights that help companies increase the financial and experiential performance of any workplace.

Today, we work with companies from Fortune 500s to high growth innovators in technology, financial services and healthcare, occupying more than a billion square feet worldwide. And we're in it for the long game: what if we knew more, created better spaces, and could build cities that worked and felt better?

That's where you come in

The Opportunity:

We're looking for a skilled Senior Embedded Software QA Engineer to play a crucial role in ensuring the stability and reliability of our software solutions. You will be responsible for validating the embedded software which powers our fleet of IoT devices covering millions of square feet of buildings. You will ensure customer units can be safely upgraded and downgraded, help troubleshoot device issues on behalf of our customers, and ensure it is easy to maintain and optimize their systems. This role not only involves typical QA functions like feature validation but also offers the opportunity to influence and enhance our fleet management operations directly with customers.

In this role you will:

• Conduct comprehensive testing to validate software robustness and build stability, ensuring safe over-the-air upgrade/downgrade operations across our fleet.
• Validate software features through meticulous testing to ensure they function correctly and meet specifications.
• Enhance QA processes, leveraging agile methodologies and continuous integration/continuous deployment (CI/CD) strategies.
• Document and report testing outcomes, providing insights into software quality and fleet management.
• Act as a technical liaison between development teams and customer support, assisting in the quick resolution of issues impacting users.
• Be a part of the customer support and fleet management team with a key part of your job being hands-on with customers.

The ideal candidate will have:

• 5+ years experience in Linux (or equivalent) Software QA including networking test/debug experience.
• Experience working in embedded systems with 100s of thousands of devices deployed.
• Experience with modern fleet management tools - AWS IOT, Log Management Systems, Open Telemetry Management.
• Strong communication skills to sync with internal and external customers.
• Strong writing skills; ability to craft clear and concise documentation.
• Ability to drive cross functional teams of peers to build complex systems and features.

Job Compensation Range:

Salary Range: $130,000 - $140,000

Preferred Primary Location: San Francisco

This is a hybrid role that requires a minimum in office 4 days a week in office in SF: Monday, Tuesday, Thursday & Friday

We offer:

• Excellent benefits including medical, dental, vision, mental and reproductive health, 401K, equity, unlimited and mandatory PTO and more.
• A company full of fun, smart, talented and legitimately kind teammates. Our culture powers everything we do and we work hard to nurture it by bringing on the right humans.
• A team hailing from innovators like Apple, LinkedIn, Stripe, Meraki, Flexport, WeWork, NASA & beyond.
• $227M raised from investors including Kleiner Perkins, Founders Fund and Upfront Ventures.
• The chance to change the built world as we know it.
• You can read more about our values here.

At Density, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace in our SF and NYC offices to ensure Denizens can create a work-life balance that best fits them.

Density provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.