Senior Desktop Support with Security Clearance

Onsite position in Miami, FL. Customer Support Administrator (Senior). Provide outstanding support to DEA users. Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. Install software patches, updates, and upgrades, including remote server and workstation administrations. Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance. Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. Create, update, and track service call requests, and stage and take down end user workstations and associated equipment. Must have a SECRET clearance.