Job Title: Senior Desktop Support Specialist
Duration: 06-12 Months
Location: Phoenix, AZ 85034 (Onsite)
JOB DESCRIPTION:
The Senior Desktop Support Specialist provides technical hardware and software support of a complex nature across multiple business systems. This position is responsible for mobile and end-user device support of the Department's core business systems.
PRIMARY RESPONSIBILITIES:
• Provide 2nd level support for Technology Desktop group primary support for the and Mobility group.
• Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S updates, so all devices are secure.
• Maintain and reconcile monthly mobility records for all cellular lines in use and non usage.
• Maintain normal life cycle replacement of mobile devices.
• Maintain mobility inventory records with 95% accuracy. Including assigned cellular lines ,devices and accessories.
• Respond to help desk calls and trouble tickets as needed to assist team.
OTHER RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO
• Work with team to update/create updated documented processes/how-to articles for common issues, procedures, configurations, polices, etc.
• Update and maintain workstation and laptop images up and manage the images on the imaging server.
• Provide subject matter expertise on the installation and management of security patches and cumulative updates. This would include keeping the Tanium environment up to date with current patches and managing third party application patching.
• Assist Team Lead to troubleshoot and manage Mac devices in the environment.
• Work with Team Lead on Widows 11 feature updates schedules and ensure that all devices in the environment are on a supported build.
• Manage the Tanium environment with Team Lead to include pushing application collections and patching as well as asset inventory reporting.
JOB REQUIREMENTS:
• A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.
• 15 credit hours in computer science or a related field.
• An equivalent combination of related experience and education may be considered.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver's license with a clean record.
• Accurate color perception is required to safely work with electrical wiring.
PREFERRED QUALIFICATIONS - The job requirements listed above, plus:
• A bachelor's degree in computer science, or a relevant field.
• A minimum of four (4) years of experience supporting more than 200 users, 2000computers and 800+ mobile devices in a networked environment.
• Proficient in Service Now helpdesk ticketing system.
• Experience in Intune and Workspace One MDM environments.
• Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports
Shift: Monday through Friday, 8:30 a.m. to 5:00 p.m.
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.