Job Type: Permanent
Build a brilliant future with Hiscox Position: Senior Data Business Analyst Location: Atlanta, GA; Hartford, CT; Chicago, IL The Team: The Hiscox USA Data Value Stream creates various data products and intelligent automations to improve our company's operational efficiency, ensure quality reporting, and provide key insights that fuels Hiscox USA's ability to drive profitable growth. We utilize an agile, value-stream-based delivery model with numerous scrum teams aligned to business and/or architectural objectives. We are currently on a journey to complete our transition to modernized data & analytics platforms while continuing to meet our internal and external stakeholders' needs as the market and technology continues to evolve.
About You: You'll be an experienced Data Business Analyst who is business savvy and collaborative, someone who enjoys working with Business Sponsors, Product Owners, Analytics Engineers, Data Engineers, and other stakeholders to plan and execute analysis activities to deliver valuable outcomes for the business. You will have 5-8 years' experience in the Property and Casualty (P&C) insurance industry. This role will be critical in bridging the gap between business needs, external partner needs, and data solutions, with a focus on building data products for our external partners and managing business requirements to enhance our partner data experience and build trust with our partners.
You will have the opportunity to work on a range of projects and value stream outcomes related to our portfolio of external partner data needs, giving you exposure to how our data team provides quality data and innovative solutions for our external partners.
Our projects can be driven by process improvement, integration of new ventures and delivery of new analytics that support growth within our partnerships channel. The outputs of the projects can vary from large scale system delivery and upgrades to smaller, tactical solutions that open up business opportunities.
What You'll Do: Requirements Gathering and Analysis: - Build a strong understanding of end-to-end user journeys & processes, their supporting technologies & data outputs
- Accurately and efficiently elicit, challenge, and document scope, processes & requirements while bringing the end user/s along the change journey
- Produce high quality business and technical analysis deliverables, including but not limited to, user stories, functional and non-functional specifications, 'as is' and 'to be' process models
- Ensure traceability of requirements and user stories throughout the entire change lifecycle
- Apply BA best practice and insights that challenge the business to think about the "right" solution
Data Product Management: - Develop, document and maintain business requirements for critical partner processes that include quote to bind, policy, and commission data flows
- Partner with stakeholders to review and update requirements to reflect contractual changes and market changes
- Collaborate with IT to identify and/or implement new data points from the source system to meet all partner data needs.
- Collaborate with data engineers to implement business requirements within the data warehouse and partner exports as requirements change
- Validates data and signs off on reports within test environments to confirm application accuracy, functionality and EDM Standards are met
- Manages data related incidents and identifies, communicates, and resolves or escalates issues as needed. Data inquiries include questions related to data issues, availability of data, and potential alternatives to source data
Stakeholder Communication & Collaboration: - Build relationships and trust with senior stakeholders, understanding goals, objectives and desired outcomes, and bringing them on the journey of engagement
- Maintain a close working relationship with partners in Operations, Technology, and the business.
- Meet with external stakeholders(partners) to understand their data needs and pain points to build trust and growth opportunities
- Communicate technical concepts to non-technical audiences and vice versa
Our Must Haves: - Minimum 5 years of experience operating as a Business Analyst or Senior Business Analyst with P&C industry experience
- Familiarity with insurance policy administration systems, APIs, third party applications, and data warehouses
- Proven experience of eliciting requirements, documenting and delivering high quality business analysis deliverables
- Ability to facilitate a team to consensus on scope, design decisions, and implementation decisions
- Strong analytical and problem-solving capabilities skills needed to triage data quality issues and perform complex data analysis
- Hands-on experience querying and analyzing large sets of data using SQL (data warehouses are Oracle, SSMS, and Databricks)
- Ability to work in a fast-paced environment, be creative, and be able to balance multiple priorities simultaneously
- Experience of translating business requirements into technical design, supported by development teams
- Experience documenting user journeys
- Experience documenting system workflows
- Experience using Business Analysis tools, techniques and methodologies in a mix of delivery frameworks - including Agile
- Experience working with cross-functional agile teams and making prioritization and roadmap recommendations
- Ability to build strong working relationships across the business, technology and third-party software houses and/or technology providers
- Outstanding verbal and non-verbal communication skills
- Evidence of applying "soft" influencing, persuasion and consultancy skills that will influence scope & design, helping to ensure the project outcomes move the business forward towards the strategic ambition
- A passion for Change and the value Change brings to the business
- Highly results driven, with the energy and determination to succeed in a fast-paced environment where the speed of response is critical to success
Our Nice to Haves: - Certified Business Analysis Professional (CBAP)
- Insurance industry experience
- Experience with Organizational Change Management (OCM)
- Experience with Objectives and Key Results (OKRs)
- Experience working as part of a globally distributed team
What We Offer: - 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
- Paid parental leave
- 4-week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees' mental health and wellbeing
- 2023 Gold level recipient of Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program
- Dynamic, creative, and values-driven culture
- Modern and open office spaces, complimentary drinks
- Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Salary Range: $90 - 130k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Please note that this position is hybrid and requires two (2) days in our office weekly Work with amazing people and be part of a unique culture