About the Role
At we empower businesses with cutting-edge data infrastructure and AI-driven solutions to streamline workflows, optimize operations, and unlock powerful insights. Our mission is to help companies leverage data more effectively, and we're seeking a Senior Customer Success Manager (CSM) to drive customer engagement, retention, and long-term success.
As a Senior Customer Success Manager, you will be a strategic partner to our enterprise clients, ensuring they achieve measurable business outcomes with Datagrid's solutions. You'll blend relationship management, data-driven insights, and operational expertise to help customers scale their data strategies.
Your role will be equal parts consultant, project manager, and advocate, collaborating cross-functionally with Sales, Product, and Support teams to drive adoption, value realization, and expansion.
What You'll Do
- Own and manage a portfolio of enterprise customers, guiding them from onboarding to renewal and expansion.
- Develop deep customer relationships and act as a trusted advisor on best practices for leveraging Datagrid's AI-driven data infrastructure.
- Drive customer adoption, engagement, and satisfaction, ensuring clients realize tangible ROI from our platform.
- Partner with Sales to identify expansion opportunities, support upsell strategies, and drive renewals.
- Lead business reviews (QBRs) to discuss impact, performance metrics, and growth opportunities.
- Collaborate with Product and Engineering to communicate customer feedback and influence the product roadmap.
- Proactively manage risk, identifying and addressing potential churn signals before they escalate.
- Deliver thought leadership by educating customers on industry trends, new features, and strategic use cases.
What We're Looking For
- 5+ years of experience in Customer Success, Account Management, or Consulting in a SaaS, Data, or AI-driven company.
- Proven ability to manage enterprise-level customers, ensuring retention and revenue growth.
- Strong business acumen with experience driving data-driven decision-making for clients.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience with CRM and Customer Success tools (e.g., Salesforce, HubSpot).
- Background in data infrastructure, AI, or analytics platforms is a plus.
- Ability to work cross-functionally in a fast-paced, customer-centric environment.
Nice to Have
- Self-starter mentality-you take initiative, solve problems proactively, and don't wait for direction.
- Go-getter attitude-you thrive in fast-paced, high-growth startup environments and love wearing multiple hats.
- Entrepreneurial mindset-you see challenges as opportunities and drive solutions with creativity and resourcefulness.
- High adaptability-you can pivot quickly, handle ambiguity, and stay resilient in an evolving business landscape.
- Strong ownership mentality-you take full responsibility for your accounts and drive results with a sense of urgency.
Salary Range: $130k - $160k based on location and experience
This role will also have a bonus based on retention
If you thrive at the intersection of strategy, customer engagement, and data-driven success, we'd love to connect.