Job Title: Senior Customer Service Representative
Job Type: Full-Time, on-site
Role: Contract to hire
Role Overview: We're looking for someone with recent experience in a call center or customer service environment, skilled in managing customer interactions via phone andemail. Your role will involve assisting our sales team by addressing customer inquiries, processing orders, and providing detailed product information. Proficiency in data entry, excellent grammar, and multitasking abilities are crucial. Our company, specializing in hardware and retail products, offers a vibrant and fast-paced work setting.
Key Responsibilities:
- Handle customer inquiries and issues via phone and email.
- Provide excellent customer service with professional grammar and communication skills.
- Perform data entry tasks accurately and efficiently.
- Multitask and manage multiple customer interactions simultaneously.
- Quickly learn and adapt to new systems and processes.
- Work on a computer to enter data, manage emails, and perform other related tasks.
Experience and Skills:
- Recent experience in a call center or customer service role.
- Proficiency in handling customer interactions over the phone and through emails.
- Strong data entry skills.
- Ability to multitask and manage time effectively.
- Quick learner with the ability to adapt to new systems.
- Professional grammar and communication skills.
Preferred Qualifications:
- Experience working on a computer entering data, managing emails, etc.
- Ability to work in a fast-paced environment.
- Familiarity with hardware and retail products is a plus.
Pay Details: $20.00 to $25.00 per hour
Search managed by: Karla Hernandez
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance