Senior Customer Service Representative
Hybrid - Tempe, AZ
3-month contract (W2) with opportunity for extension and/or conversion.
Weekly Pay (40 hours/week)
Pay Rate: $21.50/hr.
Calculated Hire is in search of a Senior Customer Service Representative for our Fortune 100 Financial Services company. You will be responsible for the following components:
Job Description:
Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team.
Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact.
Perform complex customer support tasks.
Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals.
Interact with immediate team and communicate with other departments. Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints.
Perform research to resolve complex customer problems.
Recommend areas needing improvement. Interact with internal and external customers.
Required Qualifications:
2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and/or education.