Senior Customer Service Representative

Department:
Libraries & Historical Resources

Start Here. Grow Here. Stay Here.

Join our library team as the Senior Customer Service Representative at the North Port Public Library and play a key role in supporting, library programs/projects, training staff, supporting management, and providing customer service. While the primary focus will be customer service, the Senior Customer Service Representative will also maintain the order of the Circulation Workroom, manage the tasks and duties of the Customer Service Representatives, and organize purchases that support library initiatives. Come and apply today and do what you love.About the Position

In this role, you will

• Assist customers regarding library services, resources, technology and programs for the assigned unit as well as the library system.
• Implement standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.
• May facilitate in the setup of program rooms, materials, and equipment for public, library, and County events.
• Assist in materials checkout/check-in, retrieves and process reserves, billing and missing items processes as needed.
• Gathers statistical information as required.
• Participates in system-wide, agency, and county teams and projects.
• Assists in cash management duties such as collecting fees, and Unique Management collections, including such duties as daily shift, drawer counts, and deposits as needed.
• Assists at service desks and to other sections as needed.
• Keeps abreast of developments, new trends, and innovations in libraries; applies knowledge to improve services.

About the Schedule

Work Hours:

• Full-Time - 40 Hours Per Week
• Expected to participate in all hours of operation including daytime, evening, and weekend hours (8:00 a.m. - 8:00 p.m.)

About You

Minimum Qualifications:

• High School Diploma or equivalent education.
• 1-year experience as an Entry Level Customer Service Representative.

Preferred Qualifications:

• 2-5 years experience in public contact customer service work.
• Proficiency in computer related to public response.
• Customer service experience working in libraries or similar settings.

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

About Everything Else

Pay: Starts at $ 20.91/hr

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day DocumentsYou will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options:

• If your position requires a Florida Driver's License, this must be one of your documents. (Your Florida Driver's License can serve as one of your documents listed in link above - List B Documents.)

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above - List C Documents.)

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more. Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits.
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year.)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County - Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service - internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call .

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.