Company Description
RSG Security is a manufacturing company specializing in security and life safety products. The company designs, engineers, and produces high-quality security components, ensuring compliance with industry standards.
Role Description
This is a full-time on-site role for a Senior Customer Service Representative located in Signal Hill, CA. The Senior Customer Service Representative will be responsible for maintaining customer satisfaction, providing customer support, and ensuring a positive customer experience on a day-to-day basis.
Qualifications
- Start-up experience is a plus
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Experience skills
- Excellent communication and interpersonal skills
- Ability to problem solve and handle challenging situations
- Experience in a customer service role
- Attention to detail and organizational skills
- Patience and empathy when dealing with customers
- Knowledge of CRM systems is a plus