Location: San Diego, CA
Schedule: Standard Office Hours
Duration: 12-Month Contract
Pay Rate Range: $42.00/ph - $48.00/ph
Join a forward-thinking team committed to transforming customer engagement and enhancing strategic relationships. As a Customer Engagement Manager, you will lead high-impact engagements within a state-of-the-art Customer Engagement Center (CEC) based in San Diego. This role involves close collaboration with cross-functional teams to drive compelling customer experiences that support business growth and objectives.
Key Responsibilities:
- Evaluate and qualify briefing requests based on criteria such as sales impact, revenue potential, attendee profile, market segment, and stage in the sales cycle.
- Partner with account managers to plan successful customer briefings-from initial request through agenda creation, identifying speakers, and leading preparation calls.
- Collaborate with senior leadership, sales, marketing, and other internal teams to develop and execute customized briefings that align with both customer and business goals.
- Lead planning meetings with account teams and presenters to ensure briefing objectives are clearly understood.
- Facilitate the execution of briefings, ensuring smooth delivery of agenda items and capturing feedback, meeting notes, and follow-up actions.
- Oversee various briefing formats including on-site, virtual, and hybrid experiences.
- Conduct debrief sessions with account teams and presenters to share feedback and key takeaways.
- Foster strong relationships with internal stakeholders such as marketing, sales, product management, executives, and administrative staff to ensure briefing success.
- Maintain comprehensive knowledge of the organization's product and solution portfolio.
Preferred Education:
- Bachelor's degree in marketing, a technical discipline, or equivalent practical experience.
Preferred Experience:
- 3+ years of experience in a customer briefing center or a customer-facing role in marketing, sales, or customer success.
- Proven experience collaborating with internal and customer-facing executives.
- Strong passion for delivering exceptional customer experiences, with a proactive and service-oriented approach.
- Excellent communication and negotiation skills.
- Familiarity with and briefing management software is a plus.
- This position requires working on-site at the San Diego headquarters.
- Flexibility to work outside of standard business hours as needed.