Sr. Systems Analyst (CX) Job Summary:
The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of advanced concepts, practices, and procedures. Demonstrates a keen understanding of both IT and the business we support. Serves as a subject matter expert for the application, for technologies and integrations, or business processes.
Sr. Systems Analyst (CX) Primary Job Responsibilities:
- Conducts analysis of business and system processes, system data, integration, and reporting.
- Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.
- Serves as the application and technical subject matter expert.
- Provides defect management of applications, systems, databases, or websites.
- Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.
- Provides expertise on the resolution of the most complex system design and integration problems.
- Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
- Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots highly complex production issues and acts as escalation point. Evaluates and follows through on issues and problems until resolved.
- Identifies and leads process improvement efforts within teams.
- Contributes to and champions best practices, methods, standards, and processes.
- Leads analysis for the evaluation and selection of new analysis solutions and tools.
- Leads knowledge sharing and shared understanding amongst the team.
- Perform other duties as assigned.
Organizational Impact:
- Works to achieve day-to-day objectives with significant impact on operational results within area of work.
- Works independently under limited supervision.
- May be responsible for entire projects or processes within area.
- Leadership & Talent Management: May be responsible for providing guidance, coaching and training to other employees within functional area.
- Knowledge & Experience: Experience in collecting requirements for and helping to establish reporting/data analytics solutions
- University degree or equivalent experience and minimum 5-7 years of prior relevant experience required.
Sr. Systems Analyst (CX) Required Skills:
- Experience and skillset with running SQL queries
- Azure App Insights experience
- Prefer experience in using Adobe Analytics
Physical Requirements: