This opportunity is not available to staffing agencies. Customer Service Representative II Why You Should Join Us: - Benefits kick in on DAY ONE.
- Potential for Quarterly Performance Bonuses
- Quarterly Safety Bonuses available
- Working Schedule: Monday through Friday, 8AM - 5PM, with occasional overtime and potential travel for customer visits
Your Qualities: A proactive, detail-oriented individual who is trustworthy and accountable. You have a passion for excellence and thrive in a family-oriented work environment.
Your Responsibilities: - Answer customer service calls promptly, within the first three rings.
- Provide timely support through telephone, fax, or email, ensuring accurate order information is obtained and verified.
- Generate potential sales leads by identifying opportunities during customer interactions.
- Process and validate customer orders using our internal CRM/Axapta system and customer purchase orders.
- Facilitate response actions for customer service requests and maintain accurate order and customer information.
- Proofread submitted orders carefully to ensure the correct codes are applied prior to order confirmation.
- Collaborate with scheduling/production teams to meet customer expectations for order fulfilment.
- Engage in planning and development of target market strategies, collaborating with project managers and regional account managers.
- Handle or redirect product or service failure complaints to the appropriate departments.
- Conduct follow-up calls within three hours for customer inquiries.
- Prepare price quotations on items outside the standard price book.
- Coordinate with other locations to resolve issues, enhance customer service offerings, and ensure consistency.
- Answer technical questions regarding products and services.
- Modify quote statuses after orders are placed for better visibility within the sales team.
- Participate in regular customer service department meetings and contribute to continuous improvement initiatives.
- Take part in training sessions as necessary and assist in training others on company tools and services.
- Adhere to and communicate company policies and procedures.
- Perform other related duties and provide support to team members as directed by management.
Your Skill Set: - Associate's degree with 4-6 years of relevant glass and aluminum experience preferred.
- Demonstrated experience in customer service roles.
- Exceptional communication skills (both written and verbal), strong interpersonal abilities, as well as conflict management and time management skills.
- Proficiency in Microsoft Office applications.
- Detail-oriented with strong listening skills and data collection abilities.
- Math skills to calculate discounts, interest, commissions, and measurements accurately.
- Ability to apply basic algebra and geometry concepts.
- Successful passing of a criminal background check is a requirement.
- Exhibits excellent customer service and interpersonal skills.
- Effective multi-tasking, organization, efficiency, and accuracy are essential.
Why Choose Trulite: Trulite offers unparalleled benefit coverage. Employees gain immediate access to health, dental, vision, and life insurance, as well as short and long-term disability coverage. Our wellness initiative also provides access to a portion of your pay daily, complemented by a financial training program.
Stay for a year to be fully vested in your
401k employer match, part of your financial journey, alongside contributions to your
Health Savings Account. Your employer match for HSA participation is also immediately vested at 100%, enhancing your financial stability.
We cover a significant portion of your benefits because we care about your well-being. Experience how Trulite values you as an employee and supports your journey to financial independence.
Trulite is an Equal Opportunity Employer. We value diversity and encourage all individuals to apply, regardless of age, color, disability, ethnicity, gender identity, language, national origin, physical and mental ability, political beliefs, race, religion, sexual orientation, socioeconomic status, veteran status, and other unique characteristics.