Senior Complaint Handler

Insight Global is looking for a complaint specialist for a medical device client in Aliso Viejo, CA. This position is completely remote. In this role, you will handle complaints related to implantable brain devices, primarily received via email from sales representatives. Your responsibilities will include managing the entire complaint process, from intake and assessing for reportability to reporting, reassessing after reporting, and reviewing for completeness and closure. You will be expected to manage approximately 100 files at a time, ensuring that all complaints are thoroughly addressed and resolved.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . The EEOC "Know Your Rights" Poster is available here .

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Required Skills & Experience

5 years' experience as a complaint handler
1 year of comprehensive handling: Intake, assessing for reportability, reporting, reassessing after report, reviewing for completeness, and closure
Proficiency in Excel (filtering)
Experience with a complaint handling software
Microsoft Teams experience
Experience in the medical device industry
Handling high volume (50-100 files)

Nice to Have Skills & Experience

Experience reporting to the EU
Knowledge of Class 3 implantable devices
Familiarity with ETQ/Reliance complaint handling software
Bachelor's degree or higher

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.