Property & Casualty Insurance - Sr. Commercial Client Manager
Summary:
We are seeking a skilled and motivated Sr. Commercial Client Manager to join a growing independent insurance agency, located in Grand Rapids, Mi. This individual will play a key role in the day-to-day handling of commercial P&C (Property and Casualty) accounts. The Sr. Client Manager will be responsible for managing client relationships, handling renewals, and working alongside the Commercial Client Executive to support both new and existing business. The ideal candidate will have strong communication skills, the ability to assess client needs, and a passion for providing exceptional customer service.
Expectations & Duties:
- Act as the primary point of contact for clients and insurance carriers, managing coverage recommendations, claims handling, and premium negotiations on behalf of clients
- Oversee the marketing process for new and renewal business, including issuing binders, updating certificates, processing endorsements, and collaborating with the marketing team on proposals
- Introduce new products and services to existing clients to ensure their coverage continues to meet their business needs
- Ensure that marketing plans, goals, and policies are aligned with company-wide objectives and standards
- Maintain continuous and effective communication with clients to enhance customer satisfaction and retention
- Provide a positive and professional customer experience to every client, consistently meeting or exceeding expectations
Qualifications:
- 5+ years of experience servicing commercial clients in the P&C insurance space
- Must hold a valid P&C license
- Strong communication and organizational skills, with the ability to manage multiple accounts simultaneously
- Excellent analytical abilities and attention to detail
- Strong teamwork skills and the ability to work in a collaborative environment
- Experience with complex accounts is a plus
Salary:
Commensurate with experience
Property & Casualty Insurance - Sr. Commercial Client Manager
Property & Casualty Insurance - Sr. Commercial Client Manager
Property & Casualty Insurance - Sr. Commercial Client Manager