Overview
Care Logistics, part of the Jackson Healthcare family of companies located in Alpharetta, GA, is seeking a Senior Cloud Operations Engineer experienced with AWS to join their growing technology team.
Apply your background in AWS cloud engineering towards furthering our strategy and mission: "to improve the delivery of patient care and the lives of everyone we touch." Your work will positively impact the multiple nonprofit organizations we directly support. Find purpose in your work at a Jackson Healthcare company, ranked a "Best Places to Work" by Fortune and the Atlanta Business Chronicle.
PLEASE NOTE THIS ROLE IS HYBRID AND REQUIRES RESIDING IN THE ATLANTA AREA. IF YOU DO NOT RESIDE IN THE ATLANTA AREA CURRENTLY, OR ARE NOT INTERESTED IN SELF-RELOCATING, PLEASE DO NOT APPLY.
Description
The Senior Cloud Operations Engineer is responsible for the operational lifecycle of customer-facing Care Logistics production systems in Amazon Web Services (AWS) and on-premise environments during implementation, upgrade, operation and support in the following roles:
- As a Cloud Engineer to deploy, manage, improve, and operate AWS resources to create a reliable, cost-effective, and efficient operating environment.
- As an Observability Engineer to proactively monitor systems, networks, and applications to improve their stability, security, efficiency, and scalability.
Roles and Responsibilities
- Implement, operate, and improve operational systems for Company products and services.
- Provide primary technical support to monitor, maintain, troubleshoot, and optimize Company operational systems.
- Manage and implement Observability platform(s) to provide actionable insights from technical operation metrics.
- Define, maintain, and educate others on properly documented processes to support the operational lifecycle for Company products and services.
- Participate in customer technical go-live events.
- Function as an SME Direct activities to resolve technical incidents in a timely and accurate fashion.
- Develop deployment, maintenance, and analytical scripts as needed.
Qualifications - Education, Certifications
- Bachelor's degree or higher in Computer Science, Information Systems, or equivalent experience.
- AWS certification - Associate level or higher.
- Professional certifications in related industry skills such as PMP, CISSP, ITIL, Agile, and Lean are a plus.
Required Experience
- 5-10 years of AWS administration and DevOps experience
- 5-10+ years use of Observability and incident management platforms
- 5-10+ years of system administration and shell scripting in a Linux environment
- 5-10+ years of database management experience is a plus
- Participation in industry organizations and events is a plus
Skills and Abilities
- Expert understanding and control of AWS functionality and concepts
- Expert operation of Observability platform(s)
- Expert management of Linux environments and software installation
- Expert skills with networking and related concepts
- Expert development and maintenance of shell scripts and AWS automation
- Expert understanding of application architectures and operational implications
- Expert skills in security operations, controls/compliance, and mitigation
- Expert troubleshooting, analytical, and problem-solving skills
Required Knowledge
- Expert configuration and administration of CentOS/RHEL Linux
- Expert understanding of underlying hardware, network, storage technology, and AWS services
- Expert understanding of best practices for DevOps and Agile methodologies
- Expert understanding of disaster recovery and high availability issues
- Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint
Desired Knowledge
- Database technologies a strong plus
- Cybersecurity experience and/or certifications
- Lean, SAFE, and/or other SDLC certifications
- Hardware and software installation techniques
- Healthcare Information Systems
- Ticketing systems such as JIRA and related incident management tools such as OpsGenie
- Monitoring systems such as AWS CloudWatch, Datadog, New Relic, Solarwinds, etc.