Overview Care Logistics is growing our team and seeking highly skilled and driven professionals that share our values and mission. If you are looking for a challenging position with a well-managed, well-funded healthcare innovator, consider a position with Care Logistics.
Care Logistics is a subsidiary of Jackson Healthcare , a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm. In addition to being Great Place to Work certified, it is consistently named an employer of choice, having been nationally recognized as a best workplace in healthcare, a best workplace for women and a best workplace for millennials, as well as being named one of the Healthiest Employers by the Atlanta Business Chronicle.
Our growth is creating great opportunities. Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it.
The Senior Cloud Operations Engineer is responsible for the operational lifecycle of customer-facing Care Logistics production systems in Amazon Web Services (AWS) and on-premise environments during implementation, upgrade, operation and support in the following roles:
1. As a Cloud Engineer to deploy, manage, improve, and operate AWS resources to create a reliable, cost-effective, and efficient operating environment.
2. As an Observability Engineer to proactively monitor systems, networks, and applications to improve their stability, security, efficiency, and scalability.
Role and Responsibilities: - Implement, operate, and improve operational systems for Company products and services.
- Provide primary technical support to monitor, maintain, troubleshoot, and optimize Company operational systems.
- Manage and implement Observability platform(s) to provide actionable insights from technical operation metrics.
- Define, maintain, and educate others on properly documented processes to support the operational lifecycle for Company products and services.
- Participate in customer technical go-live events.
- Function as an SME Direct activities to resolve technical incidents in a timely and accurate fashion.
- Develop deployment, maintenance, and analytical scripts as needed.
Skills/Abilities: - Expert understanding and control of AWS functionality and concepts
- Expert operation of Observability platform(s)
- Expert management of Linux environments and software installation
- Expert skills with networking and related concepts
- Expert development and maintenance of shell scripts and AWS automation
- Expert understanding of application architectures and operational implications
- Expert skills in security operations, controls/compliance, and mitigation
- Expert troubleshooting, analytical, and problem-solving skills
Required Knowledge: - Expert configuration and administration of CentOS/RHEL Linux
- Expert understanding of underlying hardware, network, storage technology, and AWS services
- Expert understanding of best practices for DevOps and Agile methodologies
- Expert understanding of disaster recovery and high availability issues
- Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint
Desired Knowledge: - Database technologies a strong plus
- Cybersecurity experience and/or certifications
- Lean, SAFE, and/or other SDLC certifications
- Hardware and software installation techniques
- Healthcare Information Systems
- Ticketing systems such as JIRA and related incident management tools such as OpsGenie
- Monitoring systems such as AWS CloudWatch, Datadog, New Relic, Solarwinds, etc.
Education/License/Certifications: - Bachelor's degree or higher in Computer Science, Information Systems, or equivalent experience.
- AWS certification - Associate level or higher.
- Professional certifications in related industry skills such as PMP, CISSP, ITIL, Agile, and Lean are a plus.
Experience Required: - 5-10 years of AWS administration and DevOps experience
- 5-10 years use of Observability and incident management platforms
- 5-10 years of system administration and shell scripting in a Linux environment
- 5-10 years of database management experience is a plus
- Participation in industry organizations and events is a plus
EEO Statement Care Logistics is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.