Senior Client Success Manager

Marlton, New Jersey

SEBPO
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SEBPO is seeking a high-performing Senior Client Success Manager to join our fast-paced, high-volume client success team. In this dynamic role, you'll manage key client relationships, lead daily client communications, and drive strategic initiatives that support long-term success.

We're looking for someone with a strong track record of title progression in client success roles, proven experience conducting business reviews, and expertise in identifying and resolving issues through root cause analysis.


Key Responsibilities:

  • Manage multiple high-value client accounts across industries
  • Lead daily client calls and act as the primary point of contact
  • Conduct annual business reviews and present performance insights
  • Analyze client issues and lead root cause resolution initiatives
  • Partner with cross-functional and global teams to deliver consistent value
  • Identify opportunities to grow and strengthen client relationships

Qualifications:

  • 5+ years of client success experience with demonstrated role progression
  • Proven ability to manage multiple clients in a fast-paced environment
  • Strong communication, presentation, and analytical skills
  • Experience in BPO, digital services, creative, media, or similar industries is a plus

Drive meaningful impact and grow your career-apply now.


Date Posted: 31 March 2025
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