Job Description - Senior Client Services Manager (25393)
Job Title: Senior Client Services Manager
Type: Permanent, Full Time (37.5 hours per week)
Salary: £28,174 to £30,804 per annum
Benefits include a Health Cash Plan and other great perks.
About the Role
Are you passionate about leading teams that care and empower individuals to live their best lives? Join us as a Senior Client Services Manager, where you'll inspire and guide teams at Queen Street and Calder House. Your role involves delivering high-impact, person-centred housing support and fostering a positive workplace environment.
You will manage supported living services for individuals with mental health needs, acquired brain injuries, autism, and learning disabilities across two sites. Additionally, you will oversee housing management at our Batley service.
Key Responsibilities
- Lead, coach, and inspire a team to deliver exceptional support services, ensuring high customer satisfaction and meeting KPIs.
- Serve as the Safeguarding Lead for the service, maintaining safety and support standards.
- Ensure health and safety checks, risk assessments, and records are accurately completed.
- Manage contracts, budgets, and KPIs, liaising with stakeholders and commissioners.
- Assess and develop individual and team performance through coaching and competency evaluations to ensure a safe, supportive, and person-centred environment for customers.
Candidate Requirements
- Excellent interpersonal skills to lead, develop, and challenge behaviors aligned with our values.
- A strong understanding of customer needs and the ability to advocate effectively for them.
- Experience in delivering support within housing or care settings.
- People management experience, including managing multiple services or teams.
- Must have a vehicle insured for business purposes; mileage expenses are reimbursed.
Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This policy is under regular review.
About Our Team
We value diversity and inclusion, welcoming colleagues from different backgrounds. Our internal networks support all staff to be their authentic selves and thrive at work.
Job Details
- Manage your own schedule while ensuring service delivery requirements are met.
- Participate in on-call duties alongside peer managers, with compensation of £14.30 per session.
- Proficiency in Microsoft Office, Outlook, and PowerPoint is required.
- An Enhanced DBS check is necessary; we cover the cost.
What We Offer
- 34 days of leave (including bank holidays and a 'me day'), increasing to 39 days, plus time off for volunteering.
- Health cash plan saving up to £1,140 annually, covering dental, optical, prescriptions, and more.
- Discounts on groceries, holidays, and days out, plus savings on phones, bikes, and cars.
- Generous pension scheme with life insurance of 3x salary.
- Recognition as a Great Place to Work and ranked 10th in the UK for Wellbeing.
- Opportunities for career growth and development.
- Support for colleague wellbeing through various tools and resources.