We are seeking an experienced Senior Business and Technical Analyst to join our team. The ideal candidate will have a strong background in Six Sigma (Greenbelt), Voice of the Customer (VoC), technical documentation, and possess a high degree of business acumen. This role requires a strategic thinker who can bridge the gap between business needs and technical solutions, optimizing processes and driving organizational efficiency.
Responsibilities: - Define and document business needs and goals, translating them into technical specifications.
- Conduct Voice of the Customer (VoC) activities to gather and analyze customer feedback.
- Create and maintain comprehensive technical documentation for systems and processes.
- Collaborate with IT teams to design and implement technology solutions.
- Conduct testing, troubleshooting, and debugging to optimize performance.
- Lead project management activities such as project planning, budgeting, scheduling, and risk management.
- Train users and stakeholders on new systems or software solutions.
- Keep up-to-date with the latest technologies and industry trends.
- Identify opportunities to improve business processes and system workflows.
Qualifications: - Bachelor's degree in Business Administration, Information Technology, or a related field.
- Proven experience as a Business Analyst, Technical Analyst, or similar role.
- Six Sigma Greenbelt certification.
- Strong understanding of Voice of the Customer (VoC) methodologies.
- Excellent technical documentation skills.
- High degree of business acumen and strategic thinking.
- Excellent analytical and problem-solving skills.
- Proficiency in data analysis and reporting.
- Strong project management skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
Preferred Skills: - Experience with CRM systems and mobile application development.
- Utilize Six Sigma methodologies to identify and implement process improvements.
- Knowledge of Unified Modeling Language (UML) and other visualization techniques.
- Familiarity with industry-specific projects and technology stacks.