Join a vibrant team dedicated to inspiring purpose-filled living and elevating the modern home. With a passionate group of over 8,000 associates spreading across 130 store and distribution locations in the U.S. and Canada, we strive to achieve collective success while driving results and fostering innovation. Our iconic brand, rooted in nearly 60 years of history, is committed to delivering high-quality home furnishings that blend beauty and functionality. Become a part of our unfolding story.
We are excited to welcome a dedicated professional with an inclusive mindset to step into the role of Senior Assistant Store Manager - Customer Experience & Outreach.
As a determined and motivating leader, you will empower your sales team to provide the exceptional customer experience our brand is renowned for. With a keen awareness of the sales floor dynamics and a holistic view of store performance, you will help cultivate an optimistic atmosphere while managing customer resolutions effectively. As a mentor and coach, you will inspire your team to meet sales targets and consistently excel.
A typical day as a Senior Assistant Store Manager includes: - Working closely with the Store Manager to delegate responsibilities and oversee the execution of strategic plans throughout the store.
- Partnering with the Store Manager to establish and convey important metrics, including sales, visual presentation, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
- Coaching and developing all store associates, fostering professional growth and building a strong team of talent.
- Promoting sales initiatives while serving as the Leader on Duty (LOD).
- Collaborating with management and other Assistant Store Managers during seasonal planning and implementation.
- Analyzing sales reports to translate data into actionable insights that drive KPI improvements.
- Ensuring all customers receive gracious and efficient service while modeling a positive demeanor and enthusiasm. This extends to all internal and external communications.
- Communicating regularly with the management team regarding sales, customer feedback, and team performance. Involvement in weekly store walk-throughs is essential.
- Staying abreast of all store initiatives and sharing relevant information with associates as necessary.
What you'll bring to the table: - A unique sense of style coupled with a passion for design and home furnishings.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong delegation abilities to drive results effectively.
- A proven track record of building a collaborative and success-focused culture.
We encourage you to apply if you have: - 2+ years of experience in customer service or retail leadership.
- A high school diploma/GED or equivalent, with an Associate degree preferred.
- Full availability to work flexible hours, including weekdays, evenings, and weekends.
Minimum Starting Rate: $75,000.00 Annually
Up to: $95,000.00 Annually
Your salary may be adjusted upward to comply with state and local laws. Additionally, based on your role, you may be eligible for bonuses, sales incentives, and long-term incentives.