7,000 Diseases - 500 Treatments - 1 Rare Pharmacy PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.
If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.
We are seeking team members who:
Are inspired and compassionate problem solvers;
Produce high quality work;
Thrive in the excitement of the ever-challenging environment of modern medicine; and
Are committed to achieving superior health outcomes for people living with rare and devastating diseases.
At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.
Join the PANTHERx team, and define your own RxARE future in healthcare.Location: Pittsburgh, PA; Hybrid
Classification: Exempt
Status: Full-time
Reports to: Manager, IT Quality Assurance (QA)
Purpose The Senior Application Solutions Analyst provides system support for our specialty pharmacy systems. With the knowledge of SQL, this role provides support to end-users and collaborates with other team members to troubleshoot and resolve system issues. The Senior Application Solutions Analyst, analyzes data, develops SQL queries to retrieve information from our databases, and in some cases maintains webpages and applications.
Responsibilities - Provides support for our specialty pharmacy systems.
- Assists end-users with system-related issues and triage.
- Collaborates with other support analysts to troubleshoot and resolve system issues.
- Develops SQL queries to retrieve information from our databases.
- Stays up to date with new technologies, programming languages, and industry trends on a consistent basis.
- Communicates with end-users to understand their needs and requirements.
- Communicates the statuses of issues and requests to different team members and leads.
- Creates and maintains different dashboards to share across the organization.
- Designs and develops components of multi-tiered web applications and web pages.
Required Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in software development, help desk solutions or system support.
- Experience writing SQL queries.
- Knowledge of software triage processes and methodology.
- Excellent problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to balance multiple projects at the same time.
Preferred Qualifications - Experience in the pharmacy industry
- Experience using proprietary project and ticketing software (SharePoint, HelpDesk, ZenDesk, Intercom, etc.).
- Experience with data analysis and visualization programs like Tableau and Power BI.
- Familiarity with Agile methodologies.
- Experience with web application development using HTML, CSS, Java Script, and C (ASP.NET).
- Experience with client-side web development including interactive online forms.
- Working knowledge of Oracle PL/SQL, SQL Server TSQL, Web Services, AJAX, JQuery, Visual Studio 2010.
Work Environment PANTHERx Rare Pharmacy offers flexibility only to eligible employees to work hybrid or remotely without compromising work performance, productivity, or team collaboration. This role routinely uses standard office equipment such as computers and phones.
Physical Demands While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee frequently is required to sit, stand, and walk; use hands and fingers, handle or feel; reach with hands and arms and see a computer screen for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.
Benefits Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program. Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too.
Equal Opportunity PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.