At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
we come together ,
we always look for a better way , and
we create possibilities .
Interested in joining us on our journey?
As a GE Appliances' Senior Administrative Assistant - Air & Water Customer Experience, you will play a key role in supporting the Sales and Marketing divisions of the Air & Water Solutions by providing administrative support to the Sales & Marketing Executives as well as coordinating customer visits. This role ensures seamless customer experience through proactive planning and professional execution of customer visit activities by working closely with internal teams, training center specialists, and site leaders and managing the behind the screens processes including intake procedures, stakeholder communication, logistics, and follow-ups. This role is essential to providing a high-quality customer experience for visits to any of the four GE Appliances' Air & Water Solutions training centers across the US (one in each of the following locations: Louisville, KY; Dixon, CA; Dallas, TX; and Stamford, CT).
Position Senior Administrative Assistant - Air & Water Customer Experience
Location USA, Louisville, KY
How You'll Create Possibilities Essential Duties & Responsibilities - Conduct a thorough intake process for each customer visit request by gathering relevant details, compiling necessary information, and collaborating with training center specialists to determine feasibility and accommodations.
- Manage all logistical arrangements to create a seamless visit/training experience for customers, including booking hotels, ordering meals, requesting parking passes and visitor badges, and coordinating transportation to and from the training location.
- Serve as the primary point of contact for internal stakeholders, including site leads and ASMs, ensuring they are informed and engaged in the planning process.
- Verify and confirm budget availability for each training session, ensuring all necessary expenses are approved and accounted for prior to purchase.
- Provide hands-on support for Louisville, KY-based visits by assisting with physical site preparations such as cleaning, organizing, and setting up the space as well as day-of training support as needed.
- Support continuous improvement through post-session activities, such as sending thank-you communications and distributing post-training surveys to gather valuable feedback.
- Take on additional coordination responsibilities, as needed, related to customer visit coordination that ensure efficient and effective visits.
- Maintain inventory of Sales and Marketing materials such as displays, POP, SWAG or literature
- Coordinate Regional Trade Shows and streamline the 'show in a box' kits
- Provide essential administrative support to the Sales and Marketing executive leaders within the Air & Water Solutions team. This includes various duties such as assisting new team members with onboarding, equipment ordering, T&L etc.
What You'll Bring to Our Team Position Competencies (Required Knowledge, Skills, & Abilities) - Independent Contribution: Operates as a seasoned individual contributor, working under limited supervision in routine situations while consistently delivering high-quality results.
- Problem Solving: Effectively analyzes non-routine problems, applying basic analytical skills to develop appropriate solutions, and demonstrates the ability to make minor adjustments to working methods and independently resolve challenges.
- Adaptability: Displays flexibility in approach by modifying work methods as needed to meet evolving demands. Able to adjust to changing priorities while maintaining efficiency and effectiveness.
- Communication: Able to clearly explain practices, procedures, and policies to stakeholders, ensuring mutual understanding and alignment. Effectively engages in and leads discussions that require agreement with individuals outside of the immediate job area.
- Job Knowledge: Possesses a broad understanding of operational systems and best practices, and applies this knowledge to optimize processes and contribute to organizational success.
- Systems Knowledge: Proficient in Microsoft Office Suite (including Outlook, Excel, PowerPoint and Teams).
Educational and Experiential Background - High School Diploma, GED, or equivalent.
- Minimum of 5 years' experience in event coordination/planning, administration and/or business operations support.
- Collaborate effectively with both internal stakeholders and external partners to ensure seamless communication and service delivery.
- Follow established processes while identifying opportunities for improvement; contribute to process creation and optimization initiatives.
- Thrive in a matrixed organizational structure, navigating cross-functional relationships and priorities to drive results.
Preferred Education/Experience - Completion of a Technical or Vocational training course related to event coordination & planning or business administration/support.
Working Conditions & Travel Requirements - Working conditions are typical for an office environment.
- 0% ongoing travel.
Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
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