Traverse Financial Solutions partners with clients to provide unparalleled financial planning throughout all stages of life. We are committed to developing a holistic investment strategy that gets to the heart of each client, their unique situation, and their goals. We help clients create their financial roadmap, which allows them to rest assured that their journey is guided by a holistic financial planning process.
Traverse Financial Solutions is an independent financial advisor practice affiliated with AdvisorNet Financial, Inc.
Primary Purpose:
The Sr. Administrative Assistant delivers client support to the advisors and provides resources and guidance to help clients achieve their financial goals. This role will be an essential partner to the operational function of the business, including oversight of the day-to-day administrative responsibilities. Duties include: front line client support and communications; processing and tracking client related tasks; client correspondence; coordinating client meetings and calls; preparing documents for advisor/client meetings and calls; documentation of all interactions and activities.
Key Responsibilities and Essential Functions:
- Interact with clients, answer and process requests and inquiries in a timely manner to develop strong relationships.
- Organize and coordinate office administration and procedures, to ensure organizational effectiveness and efficiently keep the business operating smoothly on a day-to-day basis.
- Cultivate strong advisor, client, and vendor relationships to ensure prompt and consistent delivery of excellent customer service.
- Assist the advisor team in preparing and organizing for client meetings and related follow-up meetings.
- Coordinate client meetings and the preparation of annual or quarterly reviews and other ad-hoc client materials. Prepare consolidated reports, meeting agendas, quotes and added services.
- Assist in processing all new business and client maintenance requests.
- Maintain accurate client, prospect, and vendor data in the client relationship management (CRM) database, client fee billing and reporting systems.
- Work as part of the ensemble, and act as the point of accountability at times, to develop and maintain overarching business processes and operational workflows, including policies and procedures
- Commit to continuous education and professional development to remain current in industry best practices and compliance rules and regulations.
- Remain vigilant in meeting all compliance and regulatory requirements.
- Assist in special projects and duties as assigned.
Job Specifications:
- Bachelor's degree in finance or business related field, preferred.
- 1-3 years of customer service or administrative support experience, required.
- Financial services or bank industry experience, preferred.
- FINRA registrations - SIE, Series 7, Series 66, or willingness to obtain within six (6) months of employment.
- Proficiency with Microsoft Office Suite.
- Strong professional verbal and written communication skills.
- Foster an environment of open, honest, and timely communications.
- Personable, approachable with a positive attitude in providing service excellence.
- Ability to work effectively both as part of a team and independently with minimal supervision.
- Excellent organization, problem solving, time management, attention to detail, and prioritization skills.
- Ability to manage multiple priorities and projects in fast-paced environment.
- Ability to maintain confidentiality, exercise discretion, make solid judgements and act with integrity, professionalism and empathy.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
Traverse Financial Solutions
765 Ela Road, Suite 312, Lake Zurich, IL 60047