About the Role:
We are seeking a Senior Account Manager who is already excelling in an account management role and is ready to take ownership of complex, multi-channel client partnerships. This individual will be responsible for account growth, retention, and strategic expansion across a portfolio of enterprise clients within a BPO/outsourcing environment.
Responsibilities:
- Own and manage a portfolio of high-value client accounts, ensuring satisfaction, retention, and growth.
- Act as a strategic advisor, proactively identifying and capitalizing on revenue opportunities.
- Lead Quarterly Business Reviews (QBRs) and Executive Briefings to communicate value, KPIs, and ROI.
- Collaborate cross-functionally with Delivery, Operations, and Implementation teams to ensure seamless execution.
- Build relationships with senior stakeholders across client organizations, understanding their evolving business goals.
- Accurately maintain Salesforce pipeline (Commit/Outlook/Upside) and forecasting.
- Travel as needed to visit clients and strengthen partnerships.
Qualifications:
- Currently in a client-facing Account Manager role with a proven track record of growing BPO or outsourcing client accounts.
- 5+ years of experience in BPO, Managed Services, or outsourcing.
- Strong executive presence with the ability to present and negotiate at senior levels.
- Comfortable with data storytelling and using KPIs to drive decision-making.
- Skilled in cross-functional collaboration and client engagement strategy.
- Located within commuting distance to Marlton, NJ.
Preferred Experience:
- Experience working with delivery centers in global regions such as LATAM, APAC, or South Asia.
- Familiarity with marketing services, digital operations, or offshore staffing.
- Proficiency in Salesforce and Google Workspace.