Position Overview:
Custom Cones USA and DaySavers is seeking a dynamic and experienced Senior Account Manager in Sales to oversee and nurture relationships with key clients, ensuring exceptional service, client satisfaction, and long-term retention. This role requires a strategic thinker who can identify growth opportunities, drive revenue, and enhance the overall client experience. You will be given existing customers but will also be responsible for closing new leads. The ideal candidate will be a proactive problem solver with strong sales acumen and relationship management skills.
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for clients, helping grow their accounts and provide exceptional sales service.
- Develop and maintain strong, long-term relationships with clients, ensuring their needs and business goals are met.
- Address client inquiries, concerns, and issues in a timely and effective manner. Provide regular performance updates and insights to clients.
- Attend 3-5 tradeshows per year across the country and then follow-up with leads.
- Conduct live demonstrations of machinery and presentations tailored to client needs.
- Gather and communicate client feedback to internal teams to drive improvements in products and services.
- Ensure clients receive timely, customized solutions to enhance their business operations.
- Help close new leads from inbound pipeline as necessary.
Account Growth & Sales Strategy:
- Responsible for building client base by closing inbound and outbound leads.
- Identify opportunities for upselling and cross-selling additional products and services.
- Schedule and lead strategic meetings to explore account expansion opportunities.
- Develop and present compelling business proposals to clients.
- Collaborate cross-functionally with sales, marketing, and product teams to align solutions with client needs.
- Represent the company at trade shows, networking events, and industry conferences to foster relationships and generate business opportunities.
Strategic Planning & Problem-Solving:
- Work closely with internal teams to address and resolve client challenges efficiently.
- Monitor account performance and implement strategic adjustments as needed.
- Introduce and oversee a unified communication platform integrated with CRM to track and streamline client interactions.
- Lead peer learning sessions where team members share best practices and successful strategies.
- Facilitate cross-departmental collaboration to develop personalized growth strategies for key accounts.
Qualifications & Skills:
- Experience: 4-6 years in sales, account management, or a similar B2B role.
- Communication: Strong verbal and written communication skills to build rapport, understand client needs, and present effective solutions.
- Negotiation: Proven ability to negotiate contracts, pricing, and service agreements to achieve mutually beneficial outcomes.
- Relationship Management: Track record of establishing and maintaining strong, trust-based client relationships.
- Problem-Solving: Ability to anticipate client challenges and develop creative, proactive solutions.
- Multi-Tasking: Skilled at managing multiple accounts, prioritizing tasks, and meeting deadlines in a fast-paced environment.
- Customer Focus: Commitment to delivering exceptional client service by anticipating needs and exceeding expectations.
- Adaptability: Ability to quickly adjust to evolving client priorities, market trends, and internal processes.
- Industry Knowledge: Interest in or experience with the cannabis industry is a plus.
Education & Technical Skills:
- Education: High school diploma required; bachelor's degree in business or a related field preferred.
- CRM Proficiency: Familiarity with CRM platforms such as Salesforce or Close.
- Tech Skills: Experience with Microsoft Word, Excel, and PowerApps preferred.
- Travel: Occasional travel (5-10%) required for trade shows and client meetings.
Salary & Benefits:
- $75-95K DOE + commission
- Medical, Dental, Vision, Basic Life, Voluntary Life, LTD, 401K with match
- 15 vacation days to start, 5 rest days, sick leave, 10 holidays
- Daily catered lunch, stocked kitchen