The Senior Account Manager plays a critical role in managing key customer accounts, growing revenue, and strengthening long-term partnerships. This role ensures NAPA is positioned as a preferred carrier through strategic relationship management and operational excellence.
Key Responsibilities:
Account Management & Customer Relations:
- Develop strategic plans for existing accounts that support long-term growth and profitability.
- Build and maintain strong, multi-level relationships with customer stakeholders.
- Serve as a trusted advisor, aligning customer needs with NAPA's objectives.
- Conduct regular business reviews to assess performance and uncover new opportunities.
Business Development & Growth:
- Identify and pursue opportunities to expand services within existing accounts.
- Lead contract negotiations that support business growth.
- Identify and capture accessorial revenue opportunities within customer agreements.
Operational Excellence:
- Collaborate with internal teams to ensure seamless service delivery.
- Monitor and manage key performance indicators (KPIs) to drive improvement.
- Oversee scorecard performance, using data to guide decisions.
What We're Looking For:
- Proven experience managing key accounts for a transportation company, specifically serving Fortune 500 customers.
- Strong business acumen and the ability to understand complex customer operations and align services accordingly.
- Exceptional communication and interpersonal skills with the ability to build trust across all levels of a customer's organization.
- Experience leading customer-facing initiatives, business reviews, and contract negotiations.
- Ability to manage performance data and leverage insights to improve service and expand business.
- Prior leadership or supervisory experience preferred, including coaching and supporting direct reports.
- Ability to work in the office.
NAPA Transportation, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws.