Sr. Account Manager (Multifamily)
About PearlX
PearlX was founded in 2019 and works with numerous multifamily owner-operators across California and Texas with more markets to come. We provide clean, reliable, smart grid power systems to thousands of residents at a reduced rate while increasing the Net Operating Income (NOI) of owner-operators by installing and operating solar and battery storage systems and other electrification amenities on their properties. For our energy customers, PearlX's portfolio enables resilience and independence. For our infrastructure investors, PearlX eases capital formation and enables the energy transition. Our program helps property owners meet their Environmental, Social, and Governance (ESG) goals with no additional capital expenditures, as we install and maintain the system at no cost. We simplify the process, handling every aspect of installation and maintenance while maximizing the benefits for owners and their residents. Our mission is to generate long-life current yield for its partners and shareholders. We believe that mission is achieved by selling the most flexible electron with the highest energy margins.
What we're looking for
We are seeking a world-class account manager to lead cross-functional work streams that both delight customers and grow the PearlX portfolio. Our ideal candidate will have a background working with multi-family properties and experience with energy related products. They will have a detailed eye on the creation and delivery of our processes and work product, while prioritizing customer satisfaction and team culture.
What You'll Do
PearlX account managers are the glue that binds PearlX resources with our client's success. As an account manager, you're the voice of the customer, a trusted client partner, and a passionate advocate of the PearlX mission. You will:
- Manage the relationship with multi-family communities, in partnership with sales, from contract development through execution. This includes onboarding, education, construction mobilization, relationship management, and ongoing support for questions arising from project development.
- Lead subscription and resident enrollment efforts, including property readiness, resident communications, resident tracking, process improvement, and billing launch.
- Lead property manager training efforts, including process and system training, KPI creation, expectation alignment, and execution timeline management.
- Develop and contribute to client-facing materials, training materials, process outlines, systems and technology FAQ's, and case studies/presentations.
- Gather, organize, and analyze feedback, tracking developments and parlaying observable trends into best practices for subsequent projects
- Manage and advocate for client satisfaction while seeking and executing against growth opportunities.
Preferred Experience
- Experience with multifamily real estate from an investment, management, and overall market perspective.
- Experience with energy initiatives, such as solar, smart devices, charging, or other electrification initiatives.
- Experience in key account management, key relationships management, business development, operations and customer service.
- Experience creating and delivering client presentations including training, best practices, and growth opportunities.
Skills and Attributes
- Extremely strong communication and internal/external relationship management skills.
- Able to set goals and success criteria in the context of multiple parallel projects and stakeholders.
- Ability to deliver creative, high-quality written and presentation work products under tight timelines.
- Detailed oriented, with strong process, analytical, and financial analysis skills.
- Desire to be hands-on, with the ability to think strategically
- Ability to exercise judgment and risk management when making quick decisions under a high degree of uncertainty
- Strong proficiency with PPT/Excel and Google suite, and marketing software
Benefits
- Competitive compensation at a fast-growing start-up
- Company paid health insurance
- Dental insurance
- Flexible spending account
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
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Travel requirement:
Work Location: Culver City