Senior Account Manager
Direct Hire
About Company
We are the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in 500+ offices throughout North America, the company has grown substantially, in part due to its industry-leading success in Mergers and Acquisitions.
Job Description
The Senior Account Manager manages a book of commercial insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to Producers in obtaining, maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
What you'll be responsible for
- Makes major decisions independent of manager approval on books of insurance business.
- Works closely with Producers and other personnel on client service, marketing, and renewal, following best practices.
- Oversees preparation and implementation of all transactions and internal processing for accounts.
- Acquires understanding of clients' insurance objectives and critically analyzes and compares insurance plans.
- Acts as liaison between clients and carriers to resolve complex service issues, negotiate as needed, and troubleshoot claims.
- Responsible for overall retention of accounts in assigned book of business.
- Develops new business from existing accounts and assigned leads; contributes to departmental production goals.
- Manages and conducts client meetings as needed.
- Appropriately documents client and carrier interactions in internal systems.
- Travels for business as required.
- Prepares reports for management.
- Oversees and mentors lower-level Account Managers and Assistant Account Managers.
- Attends industry-related continuing education.
- Performs other duties and projects as assigned.
Required Experience/Skills
- At least 6+ years of experience and demonstrated proficiency in an insurance Account Management role in required lines.
- Brokerage experience preferred.
- Excellent oral and written English communication skills.
- Superior customer service and problem-solving skills.
- Proficiency with Microsoft Office and agency management systems.
- Team-oriented work ethic.
- Ability to work full-time on site and travel as needed.
- Currently licensed in good standing in required lines and states.
- Current with all necessary CE credits.
Nice-to-Haves
- Advanced professional designation (e.g. AAI, ARM, CIC).
Education
- High school diploma or equivalent required.
- AA and/or college degree preferred.
Pay & Benefits Summary
Competitive salaries and benefits offerings
- Medical/dental/vision insurance and voluntary insurance options
- Health Savings Account funding
- 401k matching program
- Company-paid Life and Short-Term Disability Plans
- Supplemental Life and Long-Term Disability Options
- Comprehensive Wellness Program
- Paid Parental Leave
- Generous PTO Package (Vacation, Holiday, Sick, and Personal Time Off)
- Great work/life balance
- Employee engagement events
- Strong community involvement through HUB Gives
- Career growth potential
Apply Now.
Senior Commercial Account Manager, Insurance Account Manager, Client Services, Insurance Broker, Risk Management, Property and Casualty, Employee Benefits, Insurance Jobs