Working Title: SELF Loan Office Services Supervisor 1 Job Class: Office Services Supervisor 1 Agency: Office of Higher Education - Job ID : 86275
- Telework Eligible : Yes
- Full/Part Time : Full-Time
- Regular/Temporary : Unlimited
- Who May Apply : Open to all qualified job seekers
- Date Posted : 05/16/2025
- Closing Date : 05/30/2025
- Hiring Agency/Seniority Unit : Office of Higher Education
- Division/Unit : SELF Loan Division
- Work Shift/Work Hours : Day Shift
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $24.33 - $33.61 / hourly; $50,801 - $70,177 / annually
- Classified Status : Classified
- Bargaining Unit/Union : 216 / MMA.
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The SELF Supervisor is responsible for analyzing and optimizing the daily operations of the SELF team to enhance efficiency, compliance and service quality. This involves evaluating work methods, identifying opportunities for process improvement, and implementing revised procedures in collaboration with the Assistant Manager and SELF Manager. The SELF Supervisor conducts performance assessments, provides ongoing coaching to staff, analyzes escalated inquiries to identify issues while establishing compliance with organizational standards.
Additional responsibilities include workforce planning, staff training, and procedural documentation to support continuous operational improvement. The SELF Supervisor needs to be an expert in SELF and SELF Refi duties to effectively train staff and assume responsibility of those tasks if needed. The position also provides analytical support by reviewing organizational policies, data reports, and recommending operational adjustments. The SELF Supervisor ensures continuity of operations by managing workflow redistribution and operational support during staff absences.
To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below, and indicate the beginning and ending month and year for each job held:
Minimum Qualifications - At least 2 years of experience in a supervisory role
- At least 3 years of experience in a customer service role
- Experience working with loan products, credit, or in a financial field
- Ability to handle escalated customer issues with professionalism
- Ability to type 30 WPM (must specify on resume estimated typing speed, assessment to including typing test)
Preferred Qualifications - 3 or more years of experience in a supervisory role, preferably within a customer service or call center setting
- 4 or more years of experience in a customer service role, preferably in financial services or call center environment
- 1 or more years experience at a postsecondary institution, preferably in financial aid
- Associates or Bachelors degree in Business Administration, Finance or related field from an accredited college or university
- Experience with training new staff and documentation of new processes
Physical Requirements - Ability to position self and move sufficiently to perform repetitive tasks
- Maintain a stationary position for long periods of time
- Ability to carry up to 20 pounds of weight on an infrequent basis
Additional Requirements - SEMA4 Records Check (applies to current and past state employees only)
- Criminal History Check
- Employee Reference Check
- Social Security Verification
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email . Please indicate what assistance is needed.