JOB OVERVIEW LMC Consulting Group is a leading management consulting firm in the Pacific Northwest. We have an opening for a Systems Support Technician to work for Microsoft's Corporate Headquarters in their Digital Technology Systems group. The group focuses on managing 3 rd party security related systems on Microsoft's corporate network. Examples include:
Case Management & Dispatch (Perspective)
Geospatial mapping (ESRI)
Intelligence aggregation applications (SITE, Seerist, Welund)
Mass notification (Everbridge)
The Systems Support Technician will play a key role in helping users with everyday technical issues, managing routine administrative tasks, and creating simple solutions to improve efficiency across various systems. This position is ideal for someone who enjoys problem-solving, organizing information, and supporting others in a user-friendly, approachable way.
This position will be located in North America and work remotely with minimal travel required
All candidates must be authorized to work in the USA without sponsorship
COMPENSATION
Salary $72k to $100k depending on experience
Benefits include: healthcare, vision, dental, LTD, Life, paid family leave, 401k match
Time off: 4 weeks vacation, 2 weeks sick time, holidays
RESPONSIBILITIESThe Systems Support will be responsible for:
User Troubleshooting: Assist users in resolving common issues with multiple systems, ensuring minimal disruption to their work.
Administrative Tasks: Handle day-to-day administrative duties, such as managing user accounts, permissions, and basic data organization.
Simple Solutions Development: Create straightforward solutions-like forms, workflows, or automations-to make processes more efficient.
Training and Support: Provide basic guidance to users on system usage and maintain easy-to-follow records of processes and solutions.
Team Collaboration: Work with other teams to identify opportunities for improving system usage and streamlining tasks.
QUALIFICATIONSCandidates should have the following to succeed in this role:
Education: High school diploma required; an associate's degree or certificate in IT, business, or a related field is a plus.
Experience:
1-2 years in a support role, administrative position, or working with various systems.
No advanced technical experience needed-just a willingness to learn and adapt.
Experience and knowledge in security specific tools listed above is a benefit but not required.
Skills:
Ability to solve everyday user problems with patience and clarity.
Comfort with routine administrative tasks like organizing data or managing accounts.
Familiarity with different systems (or readiness to learn them).
Clear communication for assisting users and documenting solutions.
Well organized with an ability to prioritize in order to deliver tasks and projects on time and efficiently.
Experience with multi-tasking and fast paced work environments.
Strong customer service and service delivery orientation.
Ability to effectively follow-up with teams and partners to complete tasks and receive required documentation on time.
Demonstrated strong problem-solving and cross-functional communication skills .
Organized, approachable, and able to work both independently and collaboratively.
REQUIREMENTS
Work various hours required to align with global projects and teams. This may include early and late hours when required.
Self-manage and drive progress from a remote work / home office environment.
Located in the USA and legally allowed to work in the USA.
Work is fully remote with a potential of 10% travel for major system upgrades, team meetings, issue resolution or other needs.
English language communication is required for this position.
As this is a work-from-home position, the person is required to provide a proper work environment for themselves, inclusive of adequate network connection. Must have strong & fast home network for computer user and teleconferencing. Laptop will be provided by LMC.