Job Summary:
A major distributor of security, surveillance, fire alarm, access control, and low-voltage systems is seeking a dynamic and experienced Security Branch Manager to oversee daily operations at one of its key branch locations. The Branch Manager will be responsible for driving sales, managing inventory, leading a team, ensuring excellent customer service, and achieving branch profitability and growth targets. Strong knowledge of low voltage/security systems such as CCTV, fire alarm, intrusion, and access control products of different manufacturers.
Reports to: VP of Sales
Supervisory Responsibilities:
- Will lead and supervise a team of Inside Sales, Administrative, and Warehouse Associates.
Essential Functions
Sales & Business Development
- Drive branch sales performance through proactive customer engagement and strategic market development.
- Build and maintain strong relationships with contractors, integrators, installers, and dealers in the security industry.
- Identify opportunities for upselling and cross-selling security products and services.
Operations Management
- Oversee daily branch operations including order processing, inventory control, shipping/receiving, and showroom maintenance.
- Ensure compliance with company policies and safety standards.
- Maintain accurate records of branch activities including sales, customer data, and inventory metrics.
Team Leadership
- Recruit, train, and manage a team of inside sales reps, admin staff, and warehouse personnel.
- Set performance goals, conduct evaluations, and implement staff development initiatives.
- Foster a positive, customer-focused team culture.
Customer Service
- Ensure high standards of customer satisfaction through efficient service, product availability, and technical knowledge.
- Resolve customer issues promptly and professionally.
Financial Oversight
- Manage branch P&L, budgeting, and forecasting.
- Monitor expenses and identify cost-saving opportunities.
Qualifications / Skills / Experience
- 5+ years of experience in branch management or distribution, preferably within the security, surveillance, fire alarm, access control, or low-voltage systems industry.
- Strong knowledge of low voltage/security systems such as CCTV, fire alarm, intrusion, and access control products.
- Excellent leadership, organizational, and customer service skills.
- Ability to manage inventory, logistics, and operational functions effectively.
- Strong business acumen and a sales-driven mindset.
- Proficiency with ERP systems and Microsoft Office Suite.
- High school diploma or equivalent required; bachelor's degree in business or related field preferred.
Why Join Us?
- Competitive base salary and commission opportunities
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Growth opportunities in a rapidly expanding company
Apply today and take the lead in shaping the future of security product distribution.