Security Operations Dispatcher/ Clerk

DEFINITION: Under supervision, performs work operating District central station security system; monitors, programs and administers functions related to all District intrusion alarm systems; exercises independent judgment in making decisions on a variety of problems in accordance with established procedures, and performs related work as required.

Work length: 8 Hours per day

EXAMPLE OF DUTIES:

• Monitors and administers the activities of all District security systems via District central station monitoring equipment
• Dispatches and directs District personnel and/or police services personnel to alarm/intrusions situations
• Relays programming changes necessary to adjust to circumstances
• Arms and disarms zones, partitions and systems as required or directed
• Activates/deactivates personal identification numbers as directed
• Changes alarm account information
• Collects and prepares data for reports
• Accesses database and provides various reports in various formats as needed
• Receives and dispenses information to authorized users and the general public
• Logs and documents site system problems and complaints

DESIRABLE QUALIFICATIONS:

Training and Experience: A combination of training and experience equivalent to two years' experience in general officer or security operations work.

Knowledge of:

• General office procedures

• Security operations

• Purpose, function and practices of the Operations Department

• Functions of school sites and other District departments

Skill in:

• Operating a computer and software
• Responding to potentially demanding situations
• Dealing tactfully and effectively in person and on the phone
• Maintaining records and preparing reports
• Establishing and maintaining effective work relationships

Ability to:

• Work independently

• Work rotating shifts

Licenses and Certificates:

• A valid California driver's license

CST, Salary Range: 424

DIABLO UNIFIED SCHOOL DISTRICT