Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health.
Job Title & Role Description: The
Security Analyst is an integral member of the Upward Health Technology Department, responsible for maintaining the confidentiality, integrity, and availability of Upward Health's systems and data. The role involves working in a high-demand environment, ensuring security compliance, and providing support to the organization's cloud-based infrastructure. This is an excellent opportunity for a candidate looking to gain valuable compliance and technical experience while contributing to a mission that improves healthcare delivery for underserved populations.
Skills Required: - Strong understanding of Microsoft Azure tools and services, including Active Directory, Defender, Endpoint Manager (Intune), Exchange, SharePoint, Teams, and Visio.
- Familiarity with security incident response and resolution.
- Experience with Security Information and Event Management (SIEM) tools.
- Knowledge of healthcare industry standards, including compliance regulations (e.g., HIPAA, PHI).
- Ability to troubleshoot complex technical issues and provide clear, actionable solutions.
- Proficiency in documentation, reporting, and creating training materials.
- Fluent in English; Spanish fluency is a plus.
Key Behaviors: Collaboration and Communication:
- Works effectively within a team environment, sharing information and providing updates on incidents.
- Ensures clear and concise communication with non-technical stakeholders, explaining complex issues in an understandable way.
Diligence and Detail-Oriented:
- Demonstrates a high level of attention to detail, particularly when managing security incidents and sensitive data.
- Maintains accurate documentation of end-user communications and troubleshooting efforts.
Adaptability and Learning:
- Quickly adapts to changing technology and protocols in the fast-evolving healthcare and security landscape.
- Displays a willingness to learn and grow, keeping up with industry trends and new security practices.
Problem-Solving and Initiative:
- Takes a proactive approach in identifying and solving security issues, using analytical thinking to determine root causes and solutions.
- Exhibits a strong ability to work independently while knowing when to escalate issues to ensure resolution.
Commitment to Compliance and Security:
- Ensures adherence to organizational security protocols, particularly around PHI and sensitive information.
- Participates in audits and compliance checks to uphold the integrity and confidentiality of systems.
Customer Service and Support:
- Acts as the primary point of contact for end-user queries related to security incidents.
- Provides support with a focus on user experience, resolving security-related issues efficiently and professionally.
Competencies: Technical Expertise:
- Strong proficiency with Microsoft Azure administrative tools.
- Experience with SIEM tools and security monitoring.
Security Incident Management:
- Ability to effectively handle security incidents, from initial detection to root cause analysis and resolution.
- Skilled in managing security incident reporting processes.
Compliance and Risk Management:
- Knowledge of industry standards for healthcare security and privacy, particularly HIPAA and PHI protection.
- Experience with compliance audits and ensuring systems meet regulatory standards.
Communication Skills:
- Excellent verbal and written communication skills, with the ability to convey complex information to diverse audiences.
- Capable of producing detailed reports and summaries for management.
Troubleshooting and Analytical Skills:
- Excellent troubleshooting abilities to quickly identify and address security issues.
- Strong analytical skills to identify potential security threats or vulnerabilities.
Collaboration and Teamwork:
- Demonstrates effective teamwork skills, working well with others to ensure security protocols are followed.
- Actively participates in cross-departmental communication and knowledge-sharing.
Continuous Improvement:
- Open to researching and recommending new security practices, programs, and tools.
- Focused on improving internal processes and systems to enhance overall security and efficiency.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.