Role: Security Agent
Role Overview:
The Store Security Agent is a key member of the boutique team, reporting to the Store Security Supervisor and/or Store Operations Manager. This role ensures the safety and security of clients, employees, and high-value inventory, proactively minimizing theft, fraud, and loss while maintaining a secure and welcoming luxury retail environment.
Requirements & Qualifications
- 5+ years of experience in retail loss prevention, security, or law enforcement.
- Proficiency in Microsoft Office and familiarity with security software/surveillance systems.
- Strong investigative and audit skills with a proactive approach to security risks.
- Ability to work assigned shifts, including evenings, weekends, and holidays.
- High ethical standards and adherence to internal policies and procedures.
- Strong communication and interpersonal skills, with the ability to work effectively with teams, supervisors, and clients.
- Escort clients and visitors to secure areas, such as restrooms, while maintaining strict security protocols.
Preferred Qualifications - Attracting Top Talent
- Experience in a luxury retail or high-end business environment - Previous security experience in luxury boutiques, high-end hotels, or private security for VIP clientele is highly desirable.
- Luxury Asset Protection Expertise - Candidates with a background in high-value asset protection (e.g., fine jewelry, luxury watches, or art collections) will have a strong advantage.
- Crisis Management & Emergency Response - Experience handling high-pressure situations, such as theft attempts, emergency evacuations, or dealing with high-profile individuals with discretion.
- Advanced Surveillance and Investigative Skills-Familiarity with CCTV analytics, behavioral profiling, and fraud detection techniques within a luxury retail environment.
- Executive Protection Training (a plus) - Background in VIP protection, law enforcement, or military security is a strong differentiator.
- Language Skills preferred - Multilingual candidates, particularly those fluent in French, Italian, Spanish, Arabic, or Mandarin
Prohibited Activities While on the Sales Floor:
- Use of personal phones or electronic devices.
- Leaning on display cases-Professional posture is required at all times.
- Leaving the sales floor without prior approval.
- engaging in long, casual conversations with clients or staff.
- Consuming food, gum, or candy while on duty.
BOH & CCTV Room Responsibilities
- Activate and deactivate the premise alarm system as required.
- Manage access control, including signing in vendors/non-store employees and activating/deactivating security fobs.
- Receive and process incoming packages under CCTV surveillance, ensuring compliance with security protocols.
- Monitor CCTV feeds, identify security breaches or technical issues, and report to the appropriate vendor or L/P manager as needed.
- Maintain visual security over BOH elevators and client restrooms, ensuring clients are never left unattended in restricted areas.
- Radios will coordinate between the sales floor and the CCTV room.
- Security inspections use a wand/metal detector to examine empty boxes and garbage before disposal.
Prohibited Activities While in the BOH/CCTV Room:
- Opening the BOH door without verifying the individual's identity.
- Leaving CCTV surveillance unattended or visible to unauthorized employees.
- Allowing external vendors to remain unattended in secure areas.
- Handling, packing, or shipping store merchandise (this is the responsibility of the Sales Administration team).
- Opening incoming packages-all package inspections must be conducted under CCTV and performed by authorized personnel.