Job Description
The Secretary II provides high-level administrative and secretarial support to attending physicians within a healthcare setting. The role requires professionalism, discretion, and strong organizational skills to manage clinical and clerical tasks efficiently.
Key Responsibilities
- Serve as the first point of contact for patients and external inquiries; manage calls, messages, and information requests.
- Support attending physicians with confidential administrative tasks.
- Schedule appointments using MOSAIQ/ARIA for internal and external services, including consultations, follow-ups, and diagnostic procedures.
- Initiate pre-authorization for procedures when needed.
- Register new patients in Eagle and ensure demographic and registration information is accurately transferred and complete.
- Assemble and prepare patient charts with all required documentation.
- Ensure patient records and results are available for follow-up appointments.
- Collect demographic and financial information from patients with professionalism and sensitivity.
- Maintain organized office records, correspondence, and files.
- Provide secretarial coverage for colleagues during absences.
- Uphold attendance and punctuality standards.
- Maintain a positive and professional demeanor at all times.
- Prioritize and manage multiple tasks independently and effectively.
- Perform additional duties as assigned.
Required Skills
- 3-5 years of relevant secretarial experience, preferably in a healthcare setting.
- Typing speed of at least 75 WPM.
- Proficiency in word processing and presentation software.
- Strong interpersonal and communication skills.
- Ability to interact professionally with individuals at all organizational levels.
Education
- High School Diploma or equivalent required.
Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.