Second Shift Operations Supervisor

Job Category: Professional/Administrative

Position Title: Second Shift Operations Supervisor

Full Time/Part Time: Full Time

Division: Finance and Administration

Department: Facilities Department

Hiring Wage/Salary Range: $65,000 to $70,000

Professional Experience/ Qualifications:
•  Minimum of 2 years of experience directly supervising staff is required.
•  Experience and familiarity of state, and federal OSHA rules and regulations related to facilities services required.
•  Must have the ability to provide direction and leadership to achieve goals in a timely manner.
•  The ability to manage multiple priorities and deadlines, model superior customer service skills, and creatively problem-solve is critical.
•  Proficiency in MS Word, Excel, internet applications and e-mail necessary.
•  Must have experience in implementing quality improvement processes and industry best practices.
•  Must possess excellent oral and written communication, conflict resolution, customer service, interpersonal and organizational skills.
•  Experience in estimating costs for budgeting and monitoring expenditures is required.
•  Must be capable of working collegially with a diverse group of constituents on a daily basis.
Preferred Qualifications:
•  Familiarity of work order and time entry systems is a plus.
•  Experience managing in a collective bargaining unit environment would be helpful.
Education: A high school diploma or equivalent is required.
An Associate's degree or higher, or Technical School degree is preferred.

Certifications: A current valid driver's license, in accordance with the University's Driver Safety and Motor Vehicle Use Policy is required.

Offer Determination: When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations.

Other Information: This position is deemed essential under the University's Essential Personnel Policy.

Benefits: Colgate University offers a competitive benefits package, with most benefits effective on the date of hire. Highlights include: medical, dental, vision, retirement contributions, paid time off, paid family leave, health & wellness, continuing education and professional development. We also offer unique perks, such as free parking, gym discounts, bookstore savings, athletic tickets, and access to cultural and recreational facilities. Explore the full benefits package on our Benefits page .

Department Statement: It is the mission of the Facilities Department at Colgate University to create the safest, cleanest, and most comfortable environment that further distinguishes Colgate University as a world-class educational institution. We work hard as part of a unified team, to make everyone who arrives on campus feel welcomed.

"One team, one mission"

The Facilities Department provides the physical environment, utilities, and facilities support services necessary to promote the educational and research activities of the university. To ensure quality service to our community, we provide strong coordination and communications between multi-functional groups and our customers, with a customer-oriented approach. Training and development of self-directed teams promotes a work environment that encourages employee initiative, engagement and development.

This position oversees 2nd shift custodians, groundskeepers, and tradespeople, ensuring effective maintenance, regulatory compliance, and excellent service to the campus community. Key responsibilities include staff supervision, performance management, and maintaining accurate records. This role requires strong leadership, organizational, and communication skills.

Accountabilities:
•  Serves as the point of contact for campus departments needing after-hours support and ensures all assigned employees execute work properly, within relevant regulatory guidelines and with emphasis on safety and sustainability.
•  Ensures assigned employees are courteous and responsive and have positive interactions with campus stakeholders.
•  Accountable for maintaining appropriate documentation as assigned.
•  Accountable for continuous condition assessment and work inspections.
•  Responsible for the effective supervision of staff as assigned.
•  Ensures selection and hiring of high-quality employees; ensures appropriate distribution of work assignments and high quality of employee work product; ensures fair and accurate performance assessments and feedback to include identifying areas for professional development and documenting and conducting disciplinary measures, as needed.
•  Responsible for ensuring fair and accurate decisions regarding employment status (hire, promotion, salary increases, termination ); ensures the creation of effective opportunities and programs for employee mentoring, development and sustained performance.
•  Ensures smooth transitions between shifts and proper documentation of work completed or outstanding.
•  Coordinates with Campus Safety and/or environmental health and safety as needed.
Name: Building Systems

Description: Demonstrated general understanding of all operationally critical building and grounds systems at a basic level.

Name: Budget Management and Fiscal Responsibility

Description: Demonstrated knowledge to build, manage within and forecast capital and operational budgets in excess of $3M.

Name: Operational Efficiency

Description: General understanding of all building/grounds systems, with further developed expertise in specific areas of responsibility.

Name: Customer Service

Description: Demonstrated ability to consistently create positive interactions with stakeholders around campus and in the community. Demonstrated ability to accurately gather and implement stakeholder requirements

Name: Managerial Skills

Description: Demonstrated knowledge of Colgate managerial processes and requirements, to include:
•  Demonstrated ability to fairly and accurately assess employee performance in accordance with university practices.
•  Demonstrated understanding of federal and state regulations, as well as university policies and guidelines related to human resources sufficient to effectively select new employees, recommend pay actions, determine employment status and initiate or approve employee changes in status. Demonstrated ability to select, develop and retain high performing work teams, to include:
•  Demonstrated skill in the development of employee skills, performance and behaviors. Demonstrated ability to effectively coach and communicate with employees on issues of pay, performance and development.
•  Demonstrated ability to consistently identify, hire and retain high performing employees.
Name: Personal Accountability for Results

Description: Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Name: Effective Communication

Description: Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Name: Problem Solving and Decision Making

Description: Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Name: Change Management

Description: Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Name: Leadership and Teamwork

Description: Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Name: Creativity and Innovation

Description: Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Name: Diversity and Inclusion

Description: Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Name: Sustainability

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