About Us: Gurney's Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary: The Guest Services Agent delivers exceptional hospitality by assisting guests with a wide range of services and ensuring a seamless experience throughout their stay.
Key Responsibilities: - Respond to guest inquiries and coordinate arrangements for dining, entertainment, transportation, and other services.
- Maintain accurate records of all arrangements and communications.
- Provide directions to hotel facilities, events, and local attractions.
- Handle guest packages, deliveries, mail, and messages efficiently.
- Assist guests with outgoing mail, messages, and packages.
- Address guest complaints professionally and escalate as needed.
- Communicate effectively with the Front Desk and other departments.
- Perform additional tasks as assigned to enhance guest satisfaction.
Qualifications: - Previous experience in guest services or a similar role preferred.
- Strong communication, multitasking, and problem-solving abilities; knowledge of property management systems like OPERA is a plus.
- Flexible schedule, including weekends, evenings, and holidays.
- Excellent communication and interpersonal skills.
- Strong multitasking abilities and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- A commitment to delivering exceptional guest experiences.
Physical Requirements: - Ability to stand, walk, and move around the front desk and lobby area for extended periods, including during busy check-in and check-out times.
- Occasionally lift and carry items up to 20-30 pounds, such as guest luggage, packages, or office supplies.
- Frequent bending, reaching, and twisting to access files, supplies, and equipment.
- Manual dexterity to handle or operate office equipment, including telephones, computers, and printers.
- Good vision to read screens, documents, and small print; good hearing to communicate effectively with guests and team members.
- Ability to speak clearly and effectively to convey information to guests, team members, and other departments.
Pay range and compensation package - $21.00-$22.00 per hour
- Sick Time
- Employee discounts on accommodations, dining, and spa services.
- Opportunities for professional development and career growth.
Equal Opportunity Employment Statement: Gurney's Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
We are committed to fair and equitable pay practices, and the salary we present for this position is provided in good faith, reflecting the expected duties, responsibilities, and required qualifications.