Available 2nd shift 3pm - 11pm, June thru Mid-October
The Front Office at Jiminy Peak is located in the Country Inn and is "Customer Service Central" for the entire resort. Applicants should be willing to provide unforgettable service to each guest they see. In part, this means Front Office employees should have knowledge of Jiminy and the different services and amenities we offer. Applicants must be available weekends and holidays.
Duties & Responsibilities:
- Greet and registers guests in and out of the Hotel.
- Answers telephone and directs calls to appropriate departments.
- Issues room keys, locker keys, brochures, lift tickets, etc.
- Dispatches bell person, housekeepers, and maintenance service employees in response to guest requests and follows up.
- Uses computer program to properly communicate maintenance requests using the Work Order system.
- Provides information regarding the hotel and mountain services. Knowledgeable of property/building lay out to provide directions to guests.
- Provides driving directions and other concierge information to guests.
- Computes bills, collects payment, and makes change for guests.
- Stays up to date regarding NPS Scores. Strives to achieve goals.
- Responds to complaints, service issues and other general questions or concerns as appropriate.
- Communicates pertinent information to Supervisor regarding any situation should they not be able to handle it appropriately.
- Knowledgeable of all safety protocol should an emergency arise. Know their role.
- Stays up to date regarding groups or events on property using Function book BEO's and website.
- Updates Verdant Thermostat system for arrival/departures.
- Completes daily checklist to ensure operational consistency.
- Runs various reports on the computer for Management.
- Performs related services as requested by Management.
- Responds to website inquires and questions via the customer engagement messaging software system.
Qualifications:
- Must be able to work weekends and holidays.
- 18 years of age or older
- Prior customer service experience is a plus. Friendly and outgoing.
- Able to stand for long periods of time.
- Basic computer skills, typing skills, and basic math skills required.
This position will report directly to the Front Desk Supervisor/and or Front Office Manager