Are you a friendly and professional individual looking for a seasonal opportunity to enhance guest experiences? We invite you to apply for the position of Seasonal Front Desk Agent at Solitude Mountain Resort. This is your chance to be the first point of contact for our guests and create memorable impressions in a picturesque mountain setting.
Position Overview: As a Front Desk Agent, you will take charge of all receptionist and clerical tasks, ensuring our guests receive outstanding service. Join our team and enjoy unique perks and benefits while working at Solitude Mountain Resort.
Key Responsibilities: - Deliver exceptional guest service to all visitors.
- Manage arrivals and departures, assisting with guest accounting tasks.
- Handle incoming phone calls, book reservations, and support interdepartmental inquiries.
- Respond promptly to guest requests and inquiries via phone and email.
- Log and track maintenance requests, ensuring timely follow-up and assistance.
- Prepare daily operational reports including occupancy, arrivals, and departures.
- Assist with snow removal and keep the front desk area tidy.
- Maintain the lobby coffee service for guests.
- Support mailroom operations as needed.
- Perform light housekeeping to keep the lobby and back areas clean.
- Provide bell service and valet assistance to enhance guest comfort.
- Assist with additional tasks assigned by management.
Qualifications: - Previous experience in guest service roles preferred.
- Commitment to delivering top-notch customer service.
- Strong verbal and written communication skills with excellent problem-solving abilities.
- Keen attention to detail.
- Basic accounting skills are required.
- Flexibility to work various schedules, including weekends and holidays.
- Physical ability to stand for long periods.
- Ability to work independently and with minimal supervision.
- Strong multitasking skills and the ability to prioritize tasks effectively.
- Intermediate computer skills, including proficiency in office software and the ability to learn new systems.
- Must be at least 21 years old and possess a clean driving record.
Perks of Working Here: - Enjoy the breathtaking views and activities in the Wasatch Mountains.
- Connect with fellow outdoor enthusiasts.
Benefits Include: - Access to select Alterra Mountain Company Destinations.
- Free Solitude season pass for you and eligible dependents.
- Discounted lift tickets for friends and family.
- Discounts on food, rentals, retail, and lessons.
Additional Perks: - Comprehensive medical, dental, vision, and life insurance for eligible employees.
- Exclusive deals with outdoor brands.
- Generous 401(k) plan with company matching.
- Free counseling services through the Employee Assistance Program.