Are you interested in this position? Don't hesitate to apply even if you don't meet every requirement. We're recognized primarily as an auto glass company, but we are much more than that. We're dedicated to helping you create a rewarding career while also encouraging a work-life balance. We strive to be the best workplace you've ever experienced.
Seasonal Role: May-August Overview Deliver a seamless and excellent customer experience through expertise, ownership, accountability, and responsiveness. You will provide top-notch service to both internal and external customers by utilizing strong communication skills and effective telephone techniques, alongside our advanced technology for vehicle glass repairs and recalibrations.
Your Responsibilities - Greet in-shop customers pleasantly and resolve any concerns quickly and efficiently, often devising innovative solutions.
- Handle incoming calls, emails, and faxes regarding service issues, pricing, warranties, and scheduling.
- Ensure smooth operations by confirming and completing work order information, including insurance verifications and additional parts.
- Efficiently manage administrative tasks such as buyouts, invoices, work orders, and credit memos.
- Review orders from the contact center and manage special accounts and dealer part orders.
- Learn how to repair vehicle glass through classroom and hands-on training with the guidance of skilled technicians.
- Perform repairs on chips, cracks, and other glass-related issues for customer vehicles.
- Manage customer documentation and communication using our Mobile Resource Management technology. Promote and sell promotional items to customers.
- Clean customer vehicles during idle times and perform additional housekeeping tasks in the shop.
- Recalibrate automotive safety systems, troubleshoot, and conduct diagnostic testing.
- Safely operate customer vehicles and use company-issued tools and chemicals throughout the workday.
- Conduct store opening and closing procedures.
- Complete other assigned duties as necessary.
- Adhere to all policies and standards.
What You'll Earn: - Competitive weekly pay starting at $18/hour.
- Paid training, plus all necessary tools and resources for your success.
Required Qualifications - High School Diploma, GED, or equivalent.
- Valid state-issued driver's license and any other licenses as required.
- Completion of Safelite SafeTech certification during on-the-job training.
Experience Requirements - 1-3 years of experience in telephone operations or business administration.
- Proven ability to deliver excellent customer service in a dynamic environment.
- Must be at least 18 years old.
Skills and Abilities - Ability to lift and carry up to 25 lbs for brief periods, and assist with heavier windshields.
- Capacity to work in confined spaces, bending, and twisting as needed.
- Competence in using various hand tools and power tools safely.
- Ability to safely operate a motor vehicle following all relevant laws.
- Demonstrated professionalism and enthusiasm for exceptional customer service.
- Capability to work with chemicals safely, as per company standards.
- Willingness to work flexible scheduled days to meet customer needs.
- Strong problem-solving skills and ability to troubleshoot effectively.
- Proficient in reading, writing, and interpreting technical directions in English.
- Exceptional oral and written communication skills.
- Professional appearance in adherence to company uniform and safety standards.
- Ability to maintain composure and stability under pressure.
Base Pay Range: $16.30 - $22.80
This position description is not exhaustive and additional responsibilities may be assigned. Safelite values diversity in our workforce and is proud to be an equal opportunity employer.