Are you interested in this opportunity? Don't hesitate to apply even if you don't meet every requirement. We are a leading auto glass company, but we offer much more than just that. Join us to build a rewarding career while balancing your life. Let us become the best workplace you've ever experienced.
Overview As a Seasonal Customer Service Specialist, you'll deliver an exceptional customer experience through your expertise and commitment. You will provide high-quality service to both internal and external customers using excellent communication skills and effective telephone techniques. You will leverage cutting-edge technology to perform vehicle glass repairs and recalibrations.
Your Responsibilities - Greet customers in-store and quickly resolve their concerns, finding creative solutions as needed.
- Handle incoming communications via calls, emails, and faxes regarding service issues, pricing, warranties, and scheduling.
- Maintain efficient operations by confirming and completing work order details, including insurance verification and additional parts.
- Manage administrative tasks, such as processing invoices, work orders, and credit memos.
- Review orders from the contact center and oversee dealer part orders and special accounts.
- Receive training to repair vehicle glass through classroom instruction and hands-on experience under skilled technicians.
- Repair chips, cracks, and other auto glass issues on customer vehicles.
- Utilize Safelite's Mobile Resource Management technology to manage work orders and customer communication, while promoting Safelite products.
- Clean customer vehicles during waiting periods and assist with shop cleanliness.
- Recalibrate automotive safety systems through troubleshooting and diagnostic testing.
- Safely operate company tools and chemicals during your workday.
- Follow store opening and closing procedures.
- Perform additional duties as assigned and comply with all policies.
What We Offer: - Competitive pay starting at $18.30 per hour.
- Paid training along with all necessary tools and resources.
Education Requirements - A high school diploma, GED, or equivalent is required.
- A valid state-issued driver's license is required.
- Completion of Safelite SafeTech certification through on-the-job training is required.
Experience Requirements - 1-3 years of experience in telephone operations or business administration is required.
- Provide exceptional customer service in a fast-paced environment.
- Must be 18 years of age or older.
Skills and Abilities - Ability to lift and carry up to 25 lbs. and assist with lifting heavier windshields.
- Ability to work in tight spaces and physically maneuver as needed.
- Proficient in using various hand and power tools safely.
- Valid driver's license and ability to operate vehicles legally.
- Demonstrate professionalism and a commitment to excellent customer service.
- Familiarity with working with chemicals safely.
- Flexibility in working hours to meet customer needs.
- Strong problem-solving skills and troubleshooting ability.
- Ability to communicate effectively in English, both orally and in writing.
- Maintain a professional appearance and adhere to company uniform policies.
- Effectively manage performance under pressure and meet productivity targets.
Base Pay Range: $16.30 - $22.80
This job description is subject to change and is not an exhaustive list of responsibilities. Safelite is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.