Sea Logistics Customer Care Specialist, Import United States US Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Seattle site is looking for a new Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team.
YOUR ROLE Our Sea Logistics Business Unit is on a mission to ensure every client leaves with a smile. Reporting to the Sea Logistics Customer Care Supervisor, you will be at the forefront of this mission, delivering top-notch service with a warm smile and a can-do attitude. Join us in our dynamic, results-driven environment where exceeding expectations is just the beginning.
YOUR RESPONSIBILITIES - Responsive Communication: Be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.
- Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair. Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day.
- Team Collaboration: Teamwork makes the dream work. Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.
- Master of Documentation: Keep our records shipshape. Your meticulous recordkeeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.
- Thriving in a Results-Driven Environment: Dive into the excitement of our results driven culture. Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.
YOUR SKILLS AND EXPERIENCES - High School Diploma/GED
- 1+ years' Customer Service experience
- 1+ years' Sea Logistics experience
- Must have the ability to report onsite 5 days a week
- Must have the ability to travel for business reasons
GOOD REASON TO JOIN At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $23.84 and $28.84. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
ABOUT KUEHNE+NAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT US Talent Acquisition