Job Title: Scheduling Coordinator
Location: Boca Raton, FL
Employment Type: Full-Time
Company: Cambridge Security
About Us:
We are a growing security company committed to providing top-tier services to our clients. We're looking for a proactive and detail-oriented Scheduling Coordinator to join our team in Boca Raton. If you're experienced in call center operations or scheduling, skilled in Microsoft Office, and thrive in a fast-paced environment, we want to hear from you.
The Scheduling Coordinator is responsible for day to day creation and
filling of assigned sites The position is primarily responsible for
ensuring all sites are manned with guards who meet site specific
requirements
Responsibilities:
- Coordinate and maintain schedules for security personnel across multiple client sites.
- Serve as the primary point of contact for schedule changes, call-outs, and shift coverage.
- Communicate daily with staff and management via phone and email.
- Utilize Microsoft Word, Spreadsheets, and Outlook to manage schedules, reports, and correspondence.
- Ensure proper documentation and timely updates of employee availability and assignments.
- Respond quickly and efficiently to scheduling conflicts and emergencies.
- Provide exceptional customer service and clear communication to both internal staff and clients.
- Ability to work at a fast pace and work efficiently under pressure
• - Support the operations team with administrative duties as needed.
Requirements:
- 1+ year of experience in a call center or scheduling role (security or service industry preferred).
- Proficient in Microsoft Office Suite: Word, Excel, Outlook, and email communication.
- Strong oral and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multi-task and work in a fast-paced, high-pressure environment.
- Must be proactive, solution-oriented, and dependable.
- Flexible schedule and willingness to work on-site in Boca Raton, FL.
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Opportunities for growth
- Free uniforms
- Paid training