Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization.
We have the following position at our Riverside/Agua Mansa Material Recovery Facility division: Scale House Operator Provides a variety of customer service duties by interacting, servicing, and consulting with face-to-face customers as well as via telephone.
SALARY RANGE: $22.25/hour - $23.60/hour
ESSENTIAL DUTIES: - Understand and follow facility rules and regulations and is able to convey this information to customers, both face to face and on the telephone.
- Log into the in-house on all necessary terminals to begin the day's transactions.
- Control traffic using traffic control lights.
- Count and record daily cash on the opening cash sheet.
- Ask all basic questions from memory to be able to accurately transact with a customer (material, unacceptable, jurisdiction).
- Identify various vehicle types and use the estimated vehicle weight table to transact deposits on inbound public loads.
- Accurately counts money presented by customers for deposit/payment.
- Apply policy on proper cash handling (checking for counterfeit bills).
- Accurately records deposits received in the in-house system.
- Highlight the deposit amount on the receipt given to the customer
- Count change back to the customer.
- Accurately identify truck numbers on account customer vehicles.
- Apply and follow all deputy weigh master rules/guidelines.
- Accurately enters weight indicator readouts into the in-house system for Gross and Tare weights.
- Uses the correct terminal to scale when transacting customers.
KNOWLEDGE, SKILLS, AND ABILITIES: - Strong face-to-face customer service orientation coupled with interpersonal skills, which demonstrates a strong concern for satisfying the customer.
- Good oral and written English communication skills.
- Good listening skills and elicit information.
- Ability to establish and maintain effective, professional, and calm working relationships with customers and co-workers.
- Flexible and have the ability to handle multiple tasks
- Detail-oriented and concern for quality
- Computer Skills and the ability to operate a 10-key calculator are required.
- Learn and correctly interpret and apply policies and procedures.
- Accurately count money and calculate change.
TRAINING AND EXPERIENCE: - Previous customer service experience required
- Cash handling experience preferred
- Prior experience in the Waste industry is preferred
- Bilingual in Spanish is highly preferred
PHYSICAL: - Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
- Manual dexterity and vision are sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
- Hearing sufficient to understand conversations, both in person and on the telephone
WORKING CONDITIONS: - Will work in a scale house environment and have continuous face-to-face contact with the public/customers.
- Working both indoors and outdoors environment.
- Able to work overtime, weekends, and holidays.
We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.