Acara Solutions is seeking a detail-oriented and proactive SAP Service Operations Analyst to join our client on a 2-year contract assignment located in Fremont CA. Candidate will support and optimize service-related transactional processes within SAP and Microsoft Dynamics (FSM).
Pay rate $52/hr.
Hybrid work schedule - 1 day a week in office
Key Responsibilities:
- Monitor, investigate, and resolve issues related to SAP service orders and notifications.
- Analyze and validate data consistency between SAP and Microsoft Dynamics FSM.
- Process SAP customer master data change requests, including updates to Plant, Sales Organization, Functional Location, etc.
- Navigate and maintain SAP installed base and equipment records to ensure accuracy and completeness.
- Interact with internal users to understand business needs, troubleshoot system issues, and guide them within defined service processes.
- Export and merge SAP data with other sources to identify trends and generate actionable business insights.
- Establish and support best practices for service data integrity and reduce transactional errors.
- Assist in documenting and updating service processes, procedures, and training materials.
- Participate in training initiatives to understand evolving project requirements and system dependencies.
- Respond promptly to end-user support requests and ensure consistent customer service delivery.
equired Skills / Qualifications:
- 3 years minimum experience working with SAP service modules (FSM, CS, PM, or SD) in a transactional support or analyst role
Preferred Skills / Qualifications:
- Prior experience supporting customer service or field service operations.
- Working knowledge of Microsoft Dynamics FSM
- Ability to use Excel, Power BI, or similar tools for data visualization and analysis.
- Understanding of service process optimization, documentation, and training delivery.