This is a Hybrid role in Fremont, CA. (1-2 days/week onsite)
Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.
Required Skills:
- SAP transactional experience, preferably with service orders (e.g., IW73)
- SAP service experience (FSM, CS, PM, or SD)
- Familiarity with SAP install base, equipment records, and service orders
- Microsoft Dynamics experience, particularly in FSM
- Data analytic skills to analyze transactional data and ensure consistency between SAP and Microsoft Dynamics
- Excellent time management and organizational skills
- Strong communication and interpersonal skills
- Highly organized, with the ability to track down issues and provide consistent customer service to end users
Responsibilities:
- Monitoring and resolving issues related to SAP service orders and notifications
- Analyzing data tie-off between SAP & Microsoft Dynamics
- Establishing best practices for data consistency and reducing errors
- Processing SAP customer master requests requiring changes to Plant, Sales Org, Functional Location, etc.
- Update and maintain data accuracy within SAP business systems
- Navigate SAP installed base records
- Create and maintain SAP equipment records
- Interact closely with internal customers, understanding their issues, and guiding them within the boundaries of the business process
- Monitor and respond to user transactional issues promptly
- Participating in training programs to understand new project dependencies
- Reviewing and updating service process documentation & training
- Effectively find and export SAP data and combine data from multiple sources
- Ability to analyze data to generate actionable insights and presents the findings to the business users for informed decision making