SAP CRM/CX Consultant

JOB Description:

• Hands-on experience with SAP S/4 Utility Customer Service processes

• Move-in/out and transfer

• ddress Management

• Business Master Data o Interaction Center embedded in S/4

• User experience - FIORI

• Customer Inquiries and Interactions o Customer Requests

• Field Work Requests

• Exception Management and reporting Configuring SAP S/4 ISU embedded Interaction Center Business process blueprint, detailed design, configuration, testing, and support Interactive Voice Response (IVR) and Customer Self Service offerings and integration to SAP S/4 Customer Service (CS & CRM) and the Icweb , transaction launcher , CRM Middleware.