SAP Basis Manager

SAP Basis Manager

This is a fully remote role

D&H is growing. Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more.
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

The SAP Basis Manager will lead a team of SAP Basis Administrators responsible for maintaining and optimizing the organization's SAP landscape, hosted in a Platform-as-a-Service (PaaS) cloud environment. This role combines technical expertise in SAP Basis operations with strong leadership capabilities to ensure the team delivers reliable, high-performing, and secure SAP services. Additionally, the SAP Basis Manager will negotiate and maintain relationships with external vendors, ensuring service-level agreements (SLAs) are met and vendor services align with business objectives.

Essential Duties and Responsibilities:

• Leadership and Team Management:
• Lead, mentor, and develop a team of SAP Basis Administrators, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear performance expectations, conduct regular performance reviews, and provide guidance for career development.
• Manage team workload, ensuring efficient resource allocation for operational tasks and project support.
• Strategic Planning and Oversight:

o Develop and execute a strategic roadmap for SAP Basis operations, focusing on reliability, scalability, and cloud adoption best practices.

o Collaborate with IT leadership and business stakeholders to align SAP system performance with organizational objectives.

o Drive process automation, system optimization, and cost-efficiency initiatives in the cloud-hosted SAP environment.

• Vendor Management and Negotiation:
• Establish and maintain strong relationships with external vendors, cloud providers, and SAP support teams.
• Negotiate contracts, service-level agreements (SLAs), and pricing with vendors to ensure optimal service and cost efficiency.
• Monitor vendor performance and address any service issues or non-compliance with contractual agreements.
• System Administration and Support Oversight:
• Oversee the installation, configuration, maintenance, and monitoring of SAP systems in a PaaS cloud environment (e.g., AWS, Azure, or GCP).
• Ensure timely upgrades, patches, and maintenance of SAP systems to maintain system health and compliance.
• Serve as the escalation point for critical incidents, providing guidance and support to resolve complex technical issues.
• Security and Compliance:
• Ensure compliance with organizational and industry standards (e.g., SOC 2, ISO 27001) across the SAP landscape.
• Oversee the implementation of robust security measures, including access controls, encryption, and audit processes.
• Project Management and Collaboration:
• Lead or support SAP-related projects, including migrations, cloud optimizations, and new module deployments.
• Collaborate with cross-functional teams, including functional consultants, infrastructure teams, and external vendors, to ensure seamless SAP operations.
• Documentation and Reporting:
• Ensure the creation and maintenance of detailed documentation for SAP system architecture, processes, and operational procedures.
• Provide regular status updates and reports to senior leadership on SAP system health, team performance, and project progress.

Qualifications

• Leadership Skills:

o Proven experience managing and developing technical teams, with a focus on collaboration and performance improvement.

o Strong decision-making, problem-solving, and organizational skills.

• Technical Skills:

o Expertise in SAP Basis administration, including experience with cloud-hosted SAP systems (S/4HANA, SAP BTP, etc.).

o Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and cloud-native tools for monitoring, automation, and resource management.

o Strong understanding of SAP HANA databases, SAP security concepts, and performance optimization techniques.

o Knowledge of ITIL best practices for service delivery and incident management.

• Vendor Management Skills:

o Demonstrated ability to negotiate contracts and manage relationships with external vendors.

o Experience ensuring vendor compliance with SLAs and addressing performance issues effectively.

• Preferred Skills:

o Experience with cloud migration projects and hybrid SAP landscapes.

o SAP certifications (e.g., SAP Certified Technology Professional - System Management).

o Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator).

Education and/or Experience

Education

• Bachelor's degree in Computer Science, Information Technology, or similar area of study. Equivalent experience may be considered.

Experience

• 7+ years of SAP Basis administration experience, including 3+ years in a leadership or management role.
• Demonstrated success managing SAP operations in a cloud-hosted environment.
• Proven experience negotiating and managing vendor relationships, including cloud providers and SAP support.