Our client, a premier hair brand with Salon locations in New York City, Miami, and Bridgehampton, is looking to hire a Salon Manager.
The Manager position represents a prestigious career opportunity with significant responsibility. The ideal candidate will be dedicated, loyal and possess a strong work ethics. The manager will serve as the owner's right hand, independently managing a team of over 40 employees across all Salons, including front desk staff, beauty technicians, and support personnel.
Responsibilities:
- Leadership - Leading a team of professionals across the organization to inspire the team, lead by example, ensure continued success, continue to implement the strategy, maintain the culture despite a growing organization across different venues, and implement and propose new growth strategies.
- Communication - Articulate, empathetic, and concise communication to all staff and leadership team on information that may include strategy, policy, culture, etc.
- Planning - Creating plans to deliver individual and/or team development.
- Scheduling - This ability to plan, manage, and change schedules on short notice is critical. These changes happen across both short- and long-term plans.
- Presence - Maintaining location presence and accessibility for clients and team members. Setting examples for punctuality, professionalism, and cultural sensitivity.
- Support - Maintain an open-door policy with staff and clients to ensure communication channels are open, showing care for any matter, big or small, and offering care and resolution in accordance.
- Operational Oversight - Know all procedures for day-to-day operations of the front-of- house and supervise daily execution.
- Problem-Solving - Work closely with the front desk to solve problems, avoid situations, anticipate needs, and prepare solutions for different scenarios.
- Prioritize - Know how to prioritize different tasks and assignments based on the salon schedules, staff, and needs.
- Approve/Deny - Time-off requests based on salon needs and scheduling.
- Hiring & Training - Responsible for meeting growing demand by recruiting, training, onboarding, and setting up talent for front-of-house staff to ensure successful employment.
- Coaching - Coach employees to improve and maximize performance, commitment, quality, and customer service.
- Staff Review - Conduct quarterly reviews with staff regarding their goals and progress, identifying weaknesses and strengths and working on these points
- Policy Enforcement - Remember company guidelines and policies and enforce them.
- Product Knowledge - Knowledge of all services and products.
- Business Strategies - Implement strategies to increase revenue and upsell services.
Qualification:
- Flexibility regarding schedule and being able to assist and support salon as needed.
- Dedication to providing the highest quality of service to clients and staff.
- Passion for working with people from all walks of life.
- Talent for management.
- Strong organizational skills.
- Gift for remembering people & situations.
- Excellent verbal and written verbal communication skills.
- Ability to anticipate needs and maintain a global perspective.
- Ability to work well in a high-pressure environment.
- Ability to adapt fast and elegantly to constant changes.
- Critical thinking skills.
- Ability to understand and integrate constructive criticism.
- A positive can-do attitude.